Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Walker

Iowa City,IA

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

2
2
years of professional experience

Work History

Chick-Fil-A Team Leader

Chick-fil-A
Iowa City, Iowa
05.2021 - 06.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Optimized customer support by establishing collaborative service environment.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Molded team and embraced change to adapt within dynamic market.
  • Cross-trained and provided back up for customer service managers.
  • Participated in cross-functional team-building activities.

Culver's Crew Member

Culver's Restaurant
Iowa City, Iowa
06.2021 - 01.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Liberty High School, North Liberty, IA
North Liberty, IA
05.2024

Skills

  • Training Junior Team Members
  • Collaborative Environments
  • Cash Receipt Balancing
  • Physical Agility and Coordination
  • Crew Safety Meetings
  • Production and Time Sequencing
  • Issue Resolution
  • Food and Beverage Service
  • Attention to Detail
  • Superior Work Ethic
  • Demolition and Destruction
  • Workflow Support
  • Service Training
  • Crew Support
  • Work Area Inspections
  • Teamwork and Collaboration
  • Safety Training
  • Evaluating Employee Work
  • Dining Area Cleaning Supervision
  • Work Station Assignments

Timeline

Culver's Crew Member

Culver's Restaurant
06.2021 - 01.2022

Chick-Fil-A Team Leader

Chick-fil-A
05.2021 - 06.2022

High School Diploma -

Liberty High School, North Liberty, IA

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Lucy Walker