Lucy Watetu

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Cross-sold bank products and services to meet customer needs and provide options.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Expanded client base by promoting new financial products.
• Followed up with customers to gather feedback and provide additional assistance.
• Enhanced digital banking adoption among clients with targeted education initiatives.
• Maintained high accuracy in transaction processing, ensuring client trust and financial security.
• Verified customer identity and reviewed documentation for accuracy.
• Managed approximately 15 incoming and outgoing calls per day from customers

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Monitored and reported suspicious activity in line with bank security policies.
• Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
• Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
• Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
• Maintained friendly and professional customer interactions.

Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Balanced cash drawers and vault accounts on daily basis.
• Expanded client base by promoting new financial products.
• Presented new and additional products and services to existing customers.
• Maintained customer records and updated account information.
• Monitored accuracy of customer information in system.
• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Monitored and reported suspicious activity in line with bank security policies.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Referred customers to other banking departments for specialized services.
• Monitored and verified suspicious activity on customer accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Received mortgage, loan payments, verifying payment dates and amounts due.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Calculated fees due, interest and change for customer transactions.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

• Completed up to 6 individual sessions and 2 group classes each day.
• Monitored behaviors for safety violations and took steps to prevent further violations.
• Kept equipment in good working order with frequent inspections and minor repairs.
• Contacted emergency personnel and provided aid while waiting for further assistance.
• Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
• Collaborated closely with team to identify issues and quickest methods for remediation.
• Handled student situations using logic and mediation skills.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Adhered strictly to rules and regulations of activities department and district.

• Completed up to 6 individual sessions and 2 group classes each day
• Monitored behaviors for safety violations and took steps to prevent further violations.
• Kept equipment in good working order with frequent inspections and minor repairs.
• Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Planned strategies and selected optimal team lineups to execute game plans.
• Educated athletes in rules, strategies, sportsmanship and performance principles.
• Adhered strictly to rules and regulations of activities department and district.
• Developed exercise regimens targeting individual athlete needs.

• Completed up to 6 individual sessions and 2 group classes each day.
• Monitored behaviors for safety violations and took steps to prevent further violations.
• Kept equipment in good working order with frequent inspections and minor repairs.
• Contacted emergency personnel and provided aid while waiting for further assistance.
• Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
• Collaborated closely with team to identify issues and quickest methods for remediation.
• Led instructional classes to protect recreational users from dangerous situations.
• Handled student situations using logic and mediation skills.
• Informed patrons of unsafe or hazardous conditions and requested alternative activities.
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Educated athletes in rules, strategies, sportsmanship and performance principles.
• Recruited and hired qualified candidates to fill open positions.
• Monitored staff performance and addressed issues.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Entered time and attendance logs in preparation for payroll.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Established and managed weekly budgets of up to 200,000 Kenya Shillings.
• Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.

• Built and strengthened positive relationships with students, parents and teaching staff.
• Encouraged student critical thinking and discussion using variety of teaching techniques.
• Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
• Maintained safe, clean and organized classroom environment.
• Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
• Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
• Taught students subject-specific material, learning strategies and social skills.
• Offered hands-on learning opportunities to develop student self-esteem and life skills.
• Maintained calm, positive classroom of up to 50 kids through gentle discipline and enthusiastic attitude to encourage learning and studying among students.