Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy Wesley-Moore

Augusta,KY

Summary

Hardworking Quality Assurance Manager with extensive knowledge of Food/Pharmaceutical/labels/packaging inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Taylor Communications
08.2018 - Current
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Created and maintained quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Inspected products and worker progress throughout production.
  • Reported production malfunctions to managers and production supervisors.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed, and distributed statistical information.
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Specified quality requirements of raw materials with suppliers.

Quality/Compliance Manager

Nestle Foods
07.2011 - 08.2018
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.

Quality Manager

Martek Biosciences
07.2001 - 06.2011
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Quality Control Inspector

Toyota Motor Manufacturing
06.1995 - 06.2001
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Updated quality control records and reports.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.
  • Provided feedback to production team regarding product quality.
  • Followed safety protocols while handling hazardous materials.
  • Sampled products to verify compliance with standards
  • Operated and maintained testing equipment.
  • Utilized quality control software to track and analyze product data.
  • Assisted in developing inspection and testing protocols.
  • Repaired faults, reassembled products, and completed additional tests.
  • Provided technical support to production personnel.
  • Weighed products prior to shipment to confirm accuracy.
  • Investigated customer complaints to take necessary corrective actions.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Recommended architectural improvements, design solutions, and integration solutions.

Education

Bachelor of Science - Accounting And Business Management

University of Louisville
Louisville, KY
05.1987

Skills

  • Employee Training
  • Employee Supervision
  • Fraud Analysis
  • Human Resource Management
  • Continuous Improvements
  • Current Good Manufacturing Practices (CGMP)

Certification

Certified ISO Lead Auditor in ISO 22000, 20002, 14001, 18001, 45000, ATIF 16949, and APQP, HACCP Certified.

Timeline

Quality Assurance Manager

Taylor Communications
08.2018 - Current

Quality/Compliance Manager

Nestle Foods
07.2011 - 08.2018

Quality Manager

Martek Biosciences
07.2001 - 06.2011

Quality Control Inspector

Toyota Motor Manufacturing
06.1995 - 06.2001

Bachelor of Science - Accounting And Business Management

University of Louisville

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Lucy Wesley-Moore