Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Xiong

Madison,WI

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Knowledgeable and professional Receptionist skilled in administrative support and customer service.

Overview

18
18
years of professional experience

Work History

Administrator Support Assistant

SoSiab Care, Inc.
Madison, WI
10.2006 - Current
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating
  • Coordinated project materials, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Monitored attendance records
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Conducted research using various media sources to obtain relevant data for staff requirements.

General Office Clerk

WPS Health Solutions
Madison, WI
05.2007 - 09.2009
  • Sorted and distributed business correspondence to correct department or staff member.
  • Documented and routed business correspondence to manage office paperwork.
  • Complied with confidentiality regulations in handling customer information.
  • Organized training materials and user manuals to promote onboarding sessions.

Customer Service

Klinke Cleaner
Madison, MI
  • Resolved inquiries to consistently meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.

Education

High School Diploma -

Robert M. La Follette High
Madison, WI
06.2021

Associate of Science -

Herzing University
Madison, WI
05-2021

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Data Analysis

Timeline

General Office Clerk

WPS Health Solutions
05.2007 - 09.2009

Administrator Support Assistant

SoSiab Care, Inc.
10.2006 - Current

Customer Service

Klinke Cleaner

High School Diploma -

Robert M. La Follette High

Associate of Science -

Herzing University

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Lucy Xiong