LUCY YANEZ
Highland,CA
Summary
Experienced leader in patient care services with a strong background as Director of Patient Care Services. Expertise in strategic planning, team management, and enhancing operational efficiency. Successfully improved patient satisfaction through innovative program implementation and workflow optimization. Committed to fostering a culture of excellence in care delivery and enhancing overall patient experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DPCS
St Joseph Palliative and Hospice
Riverside, CA
09.2023 - Current
- Provided clinical guidance and supervision to clinical team for patient care integration.
- Developed and implemented individualized patient care plans, assessing needs and leading interdisciplinary meetings.
- Ensured compliance with state and federal regulations while overseeing quality assurance programs.
- Monitored patient outcomes to evaluate effectiveness of care plans and identify improvement areas.
- Assessed appropriateness for hospice care, reviewing medical records and collaborating with IDT team.
- Implemented quality assurance and performance improvement programs to enhance care delivery.
- Analyzed cost-effectiveness of clinical operations, treatments, and supplies for resource efficiency.
- Educated healthcare staff on best practices in patient care and cost management.
DPCS
Essential Hospice Inc.
Granada Hills, CA
11.2023 - 09.2024
- Provided clinical guidance and supervision to clinical team for patient interactions.
- Developed and implemented individualized patient care plans based on comprehensive assessments.
- Led interdisciplinary meetings to adjust care plans, ensuring compliance with regulations.
- Oversaw quality assurance programs while monitoring patient outcomes for effectiveness.
- Assessed appropriateness for hospice care through medical record reviews and IDT collaboration.
- Implemented performance improvement programs to enhance quality of care delivery.
- Analyzed cost-effectiveness of operations, supplies, treatments, and medications for resource efficiency.
- Educated healthcare staff on best practices in patient care and cost management.
DCPS Designee
Ambercity Hospice
Riverside, CA
04.2021 - 07.2024
- Provide clinical guidance and supervision to the clinical team that maintains direct contact with patients, caregivers, and families and integrate patient care.
- The development and implementation of individualized patient care plans, which may include assessing patient needs, developing plans of care, and leading interdisciplinary meetings to adjust care as needed ensuring that care plans adhere to the compliance with state and federal regulations, oversees quality assurance programs, and monitors patient outcomes to ensure the effectiveness of care plans.healthcare regulations and standards
- Assess the appropriateness for hospice care, review medical records, and interact with the IDT team to ensure appropriate treatment plans.
- Responsible for implementation of quality assurance and performance improvement programs. Monitor patient outcomes, identify areas for improvement, and implement strategies to enhance care delivery.
- Analyzes the cost-effectiveness of the clinical operation, supplies, treatments and medications used to ensure resources are used efficiently.
- Providing education to healthcare staff on best practices in patient care and cost management.
- Assist with Live discharge planning to ensure patients transition safely to their primary care provider.
Clinical Liaison
Companion Hospice
Riverside, CA
07.2020 - 04.2021
- Promoting the hospice program and its services within the community.
- Developing and maintaining strong relationships with key referral sources.
- Identifying potential hospice patients within hospitals and other facilities.
- Providing education to patients and families about hospice care options and benefits.
- Serving as a resource for information and support for patients, families, and healthcare providers.
- Communicating effectively with patients, families, and healthcare staff about hospice needs and plans.
- Assessing patients' clinical needs and determining eligibility for hospice care.
- Developing and implementing individual hospice care plans in collaboration with patients, families, and physicians.
- Ensuring smooth transitions between hospital and home settings.
- Coordinating with other hospice team members, such as nurses, social workers, and chaplains.
- Advocating for patients' needs and preferences within the hospice program.
- Providing excellent customer service to patients, families, and healthcare providers.
- Responding to inquiries and concerns in a timely and professional manner.
- Ensuring that all necessary paperwork and documentation are completed accurately and timely.
- Obtaining informed consent for hospice care from patients and families.
- Reviewing Explanation of Benefits (EOBs) and consent signings with patients and families.
RN Clinical Liaison -Case Manager Hospice and DPCS Home health
Holistic Care Home health and Hospice
Corona, CA
03.2020 - 07.2020
- Promoting the hospice program and its services within the community.
- Developing and maintaining strong relationships with key referral sources.
- Identifying potential hospice patients within hospitals and other facilities.
- Providing education to patients and families about hospice care options and benefits.
- Serving as a resource for information and support for patients, families, and healthcare providers.
- Communicating effectively with patients, families, and healthcare staff about hospice needs and plans.
- Assessing patients' clinical needs and determining eligibility for hospice care.
- Developing and implementing individual hospice care plans in collaboration with patients, families, and physicians.
- Ensuring smooth transitions between hospital and home settings.
- Coordinating with other hospice team members, such as nurses, social workers, and chaplains.
- Advocating for patients' needs and preferences within the hospice program.
- Providing excellent customer service to patients, families, and healthcare providers.
- Responding to inquiries and concerns in a timely and professional manner.
- Ensuring that all necessary paperwork and documentation are completed accurately and timely.
- Obtaining informed consent for hospice care from patients and families.
- Reviewing Explanation of Benefits (EOBs) and consent signings with patients and families.
Clinical Liaison
Bridge Hospice
Ontario, CA
04.2017 - 03.2020
- Promoting the hospice program and its services within the community.
- Developing and maintaining strong relationships with key referral sources.
- Identifying potential hospice patients within hospitals and other facilities.
- Providing education to patients and families about hospice care options and benefits.
- Serving as a resource for information and support for patients, families, and healthcare providers.
- Communicating effectively with patients, families, and healthcare staff about hospice needs and plans.
- Assessing patients' clinical needs and determining eligibility for hospice care.
- Developing and implementing individual hospice care plans in collaboration with patients, families, and physicians.
- Ensuring smooth transitions between hospital and home settings.
- Coordinating with other hospice team members, such as nurses, social workers, and chaplains.
- Advocating for patients' needs and preferences within the hospice program.
- Providing excellent customer service to patients, families, and healthcare providers.
- Responding to inquiries and concerns in a timely and professional manner.
- Ensuring that all necessary paperwork and documentation are completed accurately and timely.
- Obtaining informed consent for hospice care from patients and families.
- Reviewing Explanation of Benefits (EOBs) and consent signings with patients and families.
Education
RN, BSN -
Everest College
Ontario, CA01.2011
General Diploma -
Redlands East Valley HS
Redlands, CA06.1999
Doctor of Nursing Practice -
Walden University
Minneapolis, MNSkills
- Patient care planning
- Quality assurance
- Interdisciplinary collaboration
- Regulatory compliance
- Cost analysis
- Patient assessment
- Data analysis
- Healthcare education
- Effective communication
- Problem solving
- Team leadership
- Microsoft Word
- Networking
- Conflict resolution
- Transition planning
- Dispute resolution
Certification
- BLS/AED Certified
- RN License, 852300
References
Available upon request
Timeline
DPCS
Essential Hospice Inc.
11.2023 - 09.2024
DPCS
St Joseph Palliative and Hospice
09.2023 - Current
DCPS Designee
Ambercity Hospice
04.2021 - 07.2024
Clinical Liaison
Companion Hospice
07.2020 - 04.2021
RN Clinical Liaison -Case Manager Hospice and DPCS Home health
Holistic Care Home health and Hospice
03.2020 - 07.2020
Clinical Liaison
Bridge Hospice
04.2017 - 03.2020
RN, BSN -
Everest College
General Diploma -
Redlands East Valley HS
Doctor of Nursing Practice -
Walden University
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