Lucy Zamora
Pacifica,CA
Summary
Proven leader at Allied Universal Security Services, adept in conflict resolution and maintaining confidentiality, significantly enhancing customer satisfaction. Expert in document management and customer service, showcasing exceptional organizational skills and attention to detail. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Receptionist Supervisor
Allied Universal Security Services
06.2023 - Current
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Sent and responded to emails in a timely manner.
Verily
Inventory Tech
06.2022 - 05.2023
- Maintain accurate records of all inventories. Handle all paperwork and follow all procedures to meet team goals. (Expanding/reducing inventory)
- Verify all orders received and shipped and ensure that the orders are properly accounted for in the companies records.
- Consult with customer production lines and manufacturing groups to understand demand forecasts.
- Enter inventory, purchasing, and customer systems.
- Provide reporting on material planning, open order, metrics, etc
Receptionist
San Mateo Athletic Center
10.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Radiology
College of San Mateo
San Mateo, CA06.2026
Skills
- Document Management
- Customer Service
- Data Entry
- Attention to Detail
- Multitasking and Organization
- Excellent Communication
- Organizational Skills
- Phone and Email Etiquette
Timeline
Receptionist Supervisor
Allied Universal Security Services
06.2023 - Current
Verily
Inventory Tech
06.2022 - 05.2023
Receptionist
San Mateo Athletic Center
10.2021 - 04.2022
Associate of Science - Radiology
College of San Mateo
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