Lucia Zavala
Washington,UT
Summary
Motivated with over 20+ years of experience looking to secure a professional medical assistant position in a reputable health organization where I can continue to grow, develop and enhance my hands on and knowledge in the medical field. I have a commitment to creating a positive team environment and being a good team member of my team. I am a person with a very positive attitude. I interact with patients in a very professional and courteous manner. I demonstrate effective people skills with the ability to communicate well with patients utilizing tact and professionalism. Can work supervised and un-supervised and remain calm in extremely difficult stressful situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Dobbs Commercial Cleaning
10.2022 - 05.2023
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Dusting, vacuuming, and mopping.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Maintained cleanliness standards in specialized facilities such as HealthCare Centers and Real Estate offices.
- Streamlined workflows through efficient organization of supplies and equipment storage areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Medical Assistant
Woodlands Family Medicine
02.2018 - 03.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic.
- Scheduled appointments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens. Strep swab tests, collecting/labeling specimens, maintain logs for all labs, tracked medication/lab refrigerator temperatures, venipuncture, vaccines, injections, assisted with pap smears/pelvic exams, tested and recorded blood glucose levels, Covid testing, monofilament/foot exams.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before expired.
- Prepared initial patient charts for admission.
- Assisted with prior authorizations/referrals.
Medical Assistant
Kaniksu Health Services/Contract with V.A. Medical Center
11.2012 - 02.2018
- Provide assistance to medical providers in the examination, procedures and treatment of veterans in an outpatient clinical facility.
- Rooming patients, vital signs, height, weight, maintain accurate documentation on patient's medical record according to established guidelines for electronic medical record, urinalysis, checking blood glucose levels, EKG, strep swab tests, collecting/labeling specimens, maintain "tracking logs" for all labs, track medication/lab refrigerator temperatures, venipuncture, vaccines, injections, pap smears/pelvic exams, monofilament/foot exams, medication reconciliation, calling in medication refills (following medical provider orders), faxing medication refills, answering phone calls and responding appropriately to patients needs, ear lavage, assisting in biopsy procedures, stocking rooms, maintain knowledge of universal precautions and blood bourne pathogens and calling patients with lab results (following provider written orders).
- Attend staff meetings, in-service and educational programs, carry out the goals and objectives of KHS according to the established policies and procedures.
- Train/assist new staff nurse/providers with electronic medical record program and clinic tasks/duties.
- Responsible for reporting IT computer closet monthly visitors V.A. IT manager.
Medical Assistant
Life Care Family Medicine
06.2012 - 07.2012
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, injections, urinalysis, venipuncture, EKG, stocking rooms, assisting providers, testing and recording blood glucose levels.
Medical Assistant
University of Nebraska Medical Center College of Nursing
02.2008 - 05.2012
- Partner with College Of Nursing faculty students and Clinical Program Manager to provide case management and home visitation interpreting services to spanish speaking program participants. Interpret discussions between clients and students /faculty regarding management of diabetes, problem solving as issues arise and ongoing evaluation of client status. Assists with development of the case management and home visitation program at all nursing center sites as appropriate.
- Responsible for data entry and other support to the practice improvement, program evaluation,and translational research program.
- Perform Medical Assistant duties with diabetic clinic patients. Vital signs, weight, height, specimens for laboratory testing, including phlebotomy, urine testing, monofilament, action plans with patients, front desk duties, CPR and Medication Aid.
- Partner with the College of Nursing Mobile Center to do blood sugars, blood pressures, cholesterol check, weight, BMI. Provide healthy education by using food/foot models and education handouts.
- Perform Medical Assistant duties/interpreting for Nurse Practitioner and spanish speaking patients for smoking cessation program.
- Perform diabetes education, goal setting, interpretation and medical assistant duties at One World Community Health Center Clinic.
Medical Assistant
University Nebraska Medical Center Physicians
03.2006 - 02.2008
- Checking in patients, vital signs, interpreting for spanish speaking patients, Vaccines For Children program leader, injections, venipuncture, capillaries, urinalysis, glucometer, peak flows, spirometry, EKG, answering phones and scheduling appointments.
- Assisting Woman's Health Nurse Practitioners in pap smears/pelvic exams.
- Assisting Pediatric Nurse Practitioners in Well Baby Exams and vaccines, including pediatric venipuncture.
- Volunteered in Respect STD Clinic by checking in patients, Vital signs, STD urine testing and assisting providers/student nurses with STD exams/interpreting.
Medical Receptionist
Precision Foot and Ankle Center, PC
10.2005 - 12.2005
- (Temporary cover position for Medical Receptionist due to a family emergency) Checking in patients, billing, answering phones, filling and pulling medical records and scheduling appointments.
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
Education
High School Diploma -
California Alternative High School
California2002
Diploma - Medical Assistant
United Education Institute
Chula Vista, California2001
Skills
- CPR /Medication Aid
- Patient-focused care
- Dementia and Alzheimer knowledge
- Compassionate
- Efficient and reliable team player
- Committed team player
- Relate well to people from diverse ethnic and cultural backgrounds
- Treat patients with dignity and respect
- Front/Back office
- Phlebotomy
- Bilingual
- Positive attitude
Certification
- CPR
- VA Privacy and information Security Awareness and Rules of Behavior
- Course of Study on Medical Terminology
- Supporting Skills on Interpreting
- The professional Medical Interpreter Introductory Level
- 14 hour workshop on diabetes education
- Privacy and HIPPA Training
- Controversies in Diabetes Management
- Contemporary Issues in Diabetes Care
- Diabetes Prevention From Research To Community
- Medical Interpreting
Timeline
Cleaning Technician
Dobbs Commercial Cleaning
10.2022 - 05.2023
Medical Assistant
Woodlands Family Medicine
02.2018 - 03.2021
Medical Assistant
Kaniksu Health Services/Contract with V.A. Medical Center
11.2012 - 02.2018
Medical Assistant
Life Care Family Medicine
06.2012 - 07.2012
Medical Assistant
University of Nebraska Medical Center College of Nursing
02.2008 - 05.2012
Medical Assistant
University Nebraska Medical Center Physicians
03.2006 - 02.2008
Medical Receptionist
Precision Foot and Ankle Center, PC
10.2005 - 12.2005
High School Diploma -
California Alternative High School
Diploma - Medical Assistant
United Education Institute
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