LUCY ZHANG
Seattle,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Internship
Cushman & Wakefield
Seattle, WA
09.2023 - 11.2023
- Assisted property owners in locating tenants to lease or rent available space.
- Assisted in the preparation of marketing materials for properties.
- Provided administrative support to agents including scheduling appointments and coordinating meetings.
Customer Service Administrator
Hongke Electronic Co. LTD
Shanghai, China
06.2020 - 08.2021
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Provided general administrative support to staff members.
Tutoring Assistant
Zuoyue International Kinder Garden
Shanghai, China
06.2019 - 08.2019
- Organized snack time and nap hours
- Supported students in developing self-esteem and self-confidence
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Volunteer
Hope Creek Charitable Foundation
Seattle, WA
01.2017 - 06.2019
- Cultivated strong network of providers delivering necessary assistance to
- Seattle community
- Exhibited excellent communications and customer service relations skills.
Education
Bachelor of Arts - Media And Communication Studies
University of Washington
08.2023
Skills
- Interpersonal Communication Skills
- Social Media Trend Analysis
- Yardi System
- Microsoft Office
- CRM Software (RentCafe, Knock)
- Lead Generation
Interests
- Washington Multi-Family Association Member
- BOMA Seattle King County
- UW Real Estate Club Member
- UWB Finance Club Member
- Interbay Golf Club Member
Timeline
Internship
Cushman & Wakefield
09.2023 - 11.2023
Customer Service Administrator
Hongke Electronic Co. LTD
06.2020 - 08.2021
Tutoring Assistant
Zuoyue International Kinder Garden
06.2019 - 08.2019
Volunteer
Hope Creek Charitable Foundation
01.2017 - 06.2019
Bachelor of Arts - Media And Communication Studies
University of Washington