Lucydania Herrera
Randolph,NJ
Summary
Over 15 years of experience in managerial roles for an engineering firm and as a retail assistant store manager. Currently, as an assistant store manager my most important role is to run a store successfully and while working on the floor shop I must be continuously in interaction with my staff and customers. In general, I must ensure that my staff gives excellent customer service; general work flow runs efficiently to maintain outstanding financial performance of the store. As a result, I have received 3 promotions and repetitively excelled in all store audits and inspections conducted.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Kohls Dept Store
10.2022 - Current
- Recruit, interview and hire talent
- Collaborate with the store executive team to develop and execute associate retention strategies
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Ensure associates adherence to Kohl’s policies and procedures
- Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Assist and guide associates on the point of commerce process
- Lead the execution on all merchandising directives
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
- Assess and allocate resources to support business and workload demands
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
- Exercise good judgment and discretion in making necessary management decisions
Assistant Store Manager
TJ MAXX
08.2016 - 09.2022
- Managed and directed the work of associates while maintaining overall accountability
- Interviewed and recommended the hiring of store associates
- Evaluated associates performances
- Recognized associates through rewards and discipline
- Recommended career development and termination of associates
- Planned daily work activities and allocates work assignments among associates based on business needs
- Ensured goals are met and store priorities are accomplished
- Evaluated strategic scheduling
- Oversee all functions related to opening and closing store
- Collaborated with other assistant store managers that store standards are consistently met
- Coached and developed associates to continually improve both store and performance to enhance customer experience
- Very competent and knowledgeable with stores guidelines and policies.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Key Carrier
TJ MAXX
07.2017 - 10.2017
- Adheres to and acts as the manager on duty
- Ensures the execution of merchandise programs
- Provides continuous feedback, recognition and coaching to associates
- Maintains customer ready standards while acting as MOD
- Adheres to directives and completes projects as directed
- Ensures all loss prevention controls are in accordance with the company.
Coordinator Stockroom
TJ MAXX
08.2016 - 07.2017
- Maintains all organizational, cleanliness and recovery standards for the backroom area according to Door to Floor procedures
- Ensures backroom standards are set and maintained according to backroom smart
- Partners with the store manager to plan for incoming receipts
- Adheres to compactor usage and compliance as well as any applicable Hazardous waste programs
- Supports the recycling programs by separating and organizing all products
- Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
- Monitors and measures productivity of the team and coaches as necessary.
Office Manager
ELDIX Telecom, Inc.
01.2002 - 12.2015
- Responsible for coordination of all work related to the organization administration system and general workflow
- Supervised staff and managed Payroll
- Preparation of legal documents to meet and discuss with company lawyers, accountants and HR
- Coordinated activities throughout the company to ensure efficiency and maintain compliance with company policies
- Updated bookkeeping, payroll, archived financial information and confidential personnel data.
Education
MS Office (Word and Excel) Certification -
Global Institute
San Juan, PR03.2002
QuickBooks training certification -
Global Institute
San Juan, PR02.2002
CESCAR High School, Dominican Republic -
05.1997
Skills
- Leadership
- Staff Management
- Organizational
- Willingness to learn
- MS Office
- Multi-tasking
- Active listener
- Problem solving
- Time Management
- Customer service
- Bilingual
- Customer Service and Engagement
- Customer experience
- Retail Operations
Timeline
Assistant Store Manager
Kohls Dept Store
10.2022 - Current
Key Carrier
TJ MAXX
07.2017 - 10.2017
Assistant Store Manager
TJ MAXX
08.2016 - 09.2022
Coordinator Stockroom
TJ MAXX
08.2016 - 07.2017
Office Manager
ELDIX Telecom, Inc.
01.2002 - 12.2015
MS Office (Word and Excel) Certification -
Global Institute
QuickBooks training certification -
Global Institute