Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucy Frances Awe

Chicago,IL

Summary

With experience in both Social Work and Retail Management, I offer a unique dynamic of goal achievement through a person-first approach. Communicative, empathetic, and constructive, with a proven history of leadership, planning, and problem solving, I am ready to bring these skills to a new position.

Overview

7
7
years of professional experience

Work History

Front Desk Manager

Clarity Clinic
Chicago, IL
09.2024 - Current
  • Serve as a liaison between patients, providers, and staff, handling escalations, and ensuring effective communication
  • Support new patients with scheduling, insurance verification, billing inquiries, and payment collection
  • Provide compassionate assistance during patient crises and offer emotional support to patients, ensuring a beneficial solution to both the Practice and the patient
  • Maintain accurate patient records and ensure compliance with HIPAA and clinic protocols
  • Lead Patient Care Coordinator training, onboarding, scheduling and workflow audits, ensuring adherence to operational standards
  • Perform daily financial tasks, including batch reconciliation and bank deposits
  • Manage patient placement and appointment scheduling to maximize provider utilization and reduce wait times

Associate Manager

Buffalo Exchange
Chicago, IL
03.2021 - Current
  • Responsible for successfully selecting and curating store inventory
  • Analyze store sales data to inform the team, resulting in a 37% increase in revenue to the year prior, accomplishing the highest revenue goal to date of $1.8 million
  • Successfully refined skills in all aspects of management such as interviewing and hiring for a multitude of positions, professional feedback, termination of employees, and customer conflict resolution
  • Uses interpersonal skills to develop regular relationships with customers that resulted in the ability to curate a personalized customer and shopping experience
  • Lead trainer for all new employees, specifically working to develop their customer service, interpersonal, and professionalism skills through a career-track system, while also focusing on inventory management and business literacy
  • Successfully took over all store administrative support duties including communication between GA departments and stores, operational supply management, daily scanning, logging, and filing of important documents in compliance with company policy

Deputy Probation Officer

Larimer County Probation
Fort Collins, CO
01.2020 - 05.2020
  • Took initiative to develop skills in a variety of different judicial departments, gaining experience in areas like pre-sentencing investigations, home visits, client appointments, and the intake process
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Effectively performed daily administrative responsibilities such as appointment scheduling, client communication, and general office maintenance both in person and remotely
  • Efficiently managed data collection and entry with programs like Sentry, generating weekly usage reports
  • Engaged in the rehabilitation process, gaining insight on the different components to community-based practice, as well as the treatment resources needed alongside the probation process

Family Nanny

Childcare
Fort Collins, CO
05.2018 - 03.2019
  • Interact with as well as care for children of different ages resulting in the development and refinement of skills such as conflict resolution, multitasking, and adapting to a client’s specific needs
  • Managed daily tasks within the home such as meal preparation, cleaning and organizing, and schedule management
  • Gained insight on the importance of meeting an individual where they are, recognizing the way their developmental abilities and needs will influence the approach towards childcare

Education

Bachelor of Health and Human - Sciences, Social Work

Colorado State University
05.2020

Skills

  • Project Management
  • Staff Management
  • Store Management
  • Conflict Resolution
  • Trauma Informed Care Framework
  • Cultural Competency
  • Compassionate
  • Inventory Management
  • Multitasking and Organization
  • Customer Service

Accomplishments

Committee Member

  • Member of the Social Justice Committee, an initiative dedicated to encouraging mutual aid, equity, and community both on campus and in Fort Collins
  • Faced a variety of different accounts or experiences of discrimination on our campus, and provided spaces of compassion and healing in response

Intern

  • Through the CSU Social Work Practicum program, met weekly with a mentor in the Assisted Living Facility, developing social work skills through real life experience, such as establishing SMART goals based on a person-in-environment analysis
  • Listened to the experience and concerns of the mentor, as well as advocated for those changes if and when necessary on behalf of the mentor
  • Learned the importance of professionalism and boundaries when working with a client, as well as completed a successful mentor/mentee relationship through final termination, understanding the steps necessary in each phase of the process

Timeline

Front Desk Manager

Clarity Clinic
09.2024 - Current

Associate Manager

Buffalo Exchange
03.2021 - Current

Deputy Probation Officer

Larimer County Probation
01.2020 - 05.2020

Family Nanny

Childcare
05.2018 - 03.2019

Bachelor of Health and Human - Sciences, Social Work

Colorado State University

Similar Profiles

CREATE PROFILE