Lucy Gonzales
Orlando,FL
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Demonstrates talent for managing guest interactions and resolving issues efficiently. Seeking to transition into new field where these capabilities can drive positive results.
Overview
2
2
years of professional experience
Work History
Guest Relations Hostess
Walt Disney Company
05.2025 - Current
- Welcomed guests with friendly demeanor, ensuring positive first impressions.
- Assisted guests in navigating park facilities and attractions, enhancing overall experience.
- Responded to guest inquiries promptly, providing accurate information about services and events.
- Coordinated special requests and accommodations, demonstrating attention to detail and customer care.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Front Desk Concierge
Walt Disney Company
01.2025 - 05.2025
- Greeted and assisted guests with inquiries, ensuring exceptional service at all times.
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated reservations and provided information about park attractions and services.
- Handled guest complaints professionally, resolving issues promptly to maintain positive experiences.
- Utilized reservation systems to manage bookings and track guest preferences accurately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Receptionist
Dogtopia San Marcos
01.2024 - 01.2025
- Greeted and assisted clients with inquiries, ensuring a welcoming environment.
- Managed appointment scheduling and client check-ins efficiently.
- Maintained organized front desk operations, including record-keeping and data entry.
- Handled customer concerns promptly, enhancing overall satisfaction.
- Trained new staff on front desk protocols and customer service standards.
- Scheduled, coordinated and confirmed appointments and meetings.
Tech Mechanical Assembler
Itech
08.2023 - 10.2024
- Diagnosed and repaired equipment to minimize downtime and ensure operational efficiency.
- Conducted routine maintenance on systems to uphold performance standards and reliability.
- Collaborated with team members to troubleshoot technical issues effectively and efficiently.
- Implemented process improvements that enhanced workflow and reduced service time.
- Developed standard operating procedures to streamline operations and enhance consistency in tasks.
Education
Associate of Science - Business Adminstration
San Diego Miramar College
San Diego, CA05-2025
High School Diploma -
Mt. Carmel High School
San Diego, CA08-2023
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Reservation management
- Concierge services
- Travel arrangements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Relations Hostess
Walt Disney Company
05.2025 - Current
Front Desk Concierge
Walt Disney Company
01.2025 - 05.2025
Front Desk Receptionist
Dogtopia San Marcos
01.2024 - 01.2025
Tech Mechanical Assembler
Itech
08.2023 - 10.2024
Associate of Science - Business Adminstration
San Diego Miramar College
High School Diploma -
Mt. Carmel High School