Lucy Lutfie Ibraimi
Denton,USA
Summary
Experienced customer service specialist, Insurance and medical terminology experienced 2+ years. Providing great communication support and able to multitask. Proficient in Microsoft word, excell, powerpoint,Google sheets,Salesforce Ecrm, Avaya phone system, Workday and Triton.
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Insurance Advisor
State Farm
02.2024 - 08.2024
- Insurance sales specialist, advisor making quotes on insurance upselling and helping customers
- Assisting also co-workers under supervision as a SME helping troubleshoot, open tickets, and finalize quote for auto & renters
- Using Salesforce entering, cases and log for the agent new leads, working with new tasks and new opportunities on Ecrm
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Insurance Coordinator Specialist
Liberty Mutual
10.2022 - 02.2023
- Company Overview: through Sitel-Texas
- Customer service specialist coordinator help assist customers, email and phone support
- Insurance coordinator for home, personal and auto policies
- Handling administrative duties such as appointments scheduling, inventory management, and communicating daily assisting customers
- Through Sitel-Texas
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
Personal Assistant
Haledon Public School
06.2012 - 09.2013
- Worked with kids pre-k and up
- Assisted with homework, activities and daily needs
Medical Receptionist
Moza Nafi Ambulance
02.2009 - 09.2011
- Filing, printing paper
- Patient data entry
- Welcoming patients in and out, picking up phone calls, validating insurances and updating patients information
Education
Associate’s - Medical Billing & Coding
Penn foster college
06.2013
High school diploma -
Dr. Ibrahim Temo
01.2009
Skills
- POS
- Customer Service
- Front Desk
- Computer Skills
- Upselling
- Sales
- Communication Skills
- Cash Handling
- Medical records
- Medical coding
- Windows
- Live chat
- Negotiation
- Analysis skills
- Microsoft Access
- Typing
- Medical terminology
- Policy analysis
- Claims handling
- Customer service
- Financial planning
Certification
- Property & Casualty License, 06/01/23 to 09/30/25
- Life & Health Insurance License, Present
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Licensed Insurance Advisor
State Farm
02.2024 - 08.2024
Insurance Coordinator Specialist
Liberty Mutual
10.2022 - 02.2023
Personal Assistant
Haledon Public School
06.2012 - 09.2013
Medical Receptionist
Moza Nafi Ambulance
02.2009 - 09.2011
High school diploma -
Dr. Ibrahim Temo
Associate’s - Medical Billing & Coding
Penn foster college
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