Lucy Lee Pacheco
Denver,CO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Highlands Academy
09.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed team workload to reach targets for specific tasks.
- Covered shift shortages for Type shifts to keep production schedule on time.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Childcare Assistant Teacher
Midtown Montessori Academy
03.2022 - 12.2023
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
House Cleaner
The Cleaning Authority
03.2018 - 02.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Childcare Assistant Teacher
Kindercare Knowledge Learning Center
02.2020 - 02.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Mediated talks between parents and teachers regarding disciplinary concerns.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
CSR, Sales
Uhual
03.2015 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Supervisor
Advantage
08.2006 - 02.2015
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of Number security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Education
Montessori Trainings - Early Childhood Education
Montessori Trainings
12.2022
CDA - Early Childhood Education
Teachstone
10.2021
Nursing - Nursing Assistance
Pima Medical Institute
Aurora, CO08.2006
Diploma -
Ranum High School
Westminster, CO05.2004
Skills
- Communication with families
- Computers
- CPR
- Med certification
- Team player
Accomplishments
- Supervised team of Number staff members.
Certification
Montessori trainings for assistants teachers and CDA in early childhood. Med certified.
Timeline
Assistant Team Leader
Highlands Academy
09.2023 - Current
Childcare Assistant Teacher
Midtown Montessori Academy
03.2022 - 12.2023
Childcare Assistant Teacher
Kindercare Knowledge Learning Center
02.2020 - 02.2022
House Cleaner
The Cleaning Authority
03.2018 - 02.2020
CSR, Sales
Uhual
03.2015 - 02.2018
Security Supervisor
Advantage
08.2006 - 02.2015
Montessori Trainings - Early Childhood Education
Montessori Trainings
CDA - Early Childhood Education
Teachstone
Nursing - Nursing Assistance
Pima Medical Institute
Diploma -
Ranum High School
Similar Profiles
Addy HansenAddy Hansen
Part Time Teacher at Highlands AcademyPart Time Teacher at Highlands Academy
JULIE GOMEZJULIE GOMEZ
Teacher at Highlands AcademyTeacher at Highlands Academy
DANTE BARTOLOTTADANTE BARTOLOTTA
Certified Flight Instructor at Laurel Highlands Aeronautical AcademyCertified Flight Instructor at Laurel Highlands Aeronautical Academy
Lauren McHorseLauren McHorse
Personal Assistant at RBA Skin CarePersonal Assistant at RBA Skin Care
Amber PapasAmber Papas
Personal Nanny at Anna and Dan RutiglianoPersonal Nanny at Anna and Dan Rutigliano