Lucy Love Kabba
Bowling Green,KY
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with a substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Support Agent
Liveops
KY
11.2023 - Current
- Take calls for different lines of business; current business line is Bath and Body Works customer
- Address customer concerns on order details, such as tracking orders, placing online orders for clients, answering any related promotion questions, and applying promotions to orders if necessary.
Remote Customer Service Representative
Everise
KY
09.2020 - 06.2023
- Answered calls for various lines of business, including Medicaid customer support
- Assisted clients in finding in-network providers and updating account information
- Scheduled transportation rides, managed cancellations, and ensured urgent ride approvals
- Gained experience in roadside assistance and appointment scheduling.
Direct Support Professional
Missouri Mentor
Missouri
06.2014 - 07.2017
- Monitored patient conditions, observing physical and mental well-being
- Provided essential support, including housekeeping, shopping, meal preparation, medication administration, and running errands
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Updated patient files with vitals, behaviors, and relevant data for treatment planning
- Supervised daily activities, provided assistance to staff, and maintained a clean and safe patient environment
- Documented and reported changes in patient health status to the care team
- Supported independence and well-being for disabled clients
- Encouraged participation in recreational activities to promote social interactions and reduce loneliness.
Retail Associate
Burlington Coat Factory
- Arranged and replenished service desk displays and merchandise racks to uphold the store's appearance
- Developed and managed customer relationships to enhance customer loyalty
- Conducted cash, card, and check transactions to complete customer purchases
- Utilized POS system for order entry, payment processing, and issuing receipts
- Safely lifted loads up to 50 pounds and operated a forklift for heavier items.
Gig Driver
- Delivery driver entrusted with customer goods for companies such as Uber, Walmart Spark, Gopuff, and Amazon Flex
- Ensured timely and secure delivery of items, maintaining their condition during transport.
Education
High School Diploma -
01.2012
Some College- No Degree -
Skills
- Addressing customer concerns
- Order tracking and processing
- Promotion application and explanation
- Building and managing customer relationships
- Experience in work-from-home environments
- Comfortable with virtual communication and collaboration
- Assisting clients with Medicaid applications
- Finding in-network providers
- Updating account information
- Coordinating transportation services for clients
- Monitoring patient conditions
- Daily living assistance
- Medication administration
- Record-keeping and documentation
- Supervision and support for daily activities
- Creating and maintaining a safe and organized environment
- Visual merchandising
- Customer relationship management
- Cash handling and transaction processing
- Forklift operation and load lifting
- Timely and secure delivery of goods
- Safe transportation of items
- Strong communication and interpersonal skills
- Passion for personal development
- Motivated and self-driven
- Commitment to continuous learning and skill-building
- Attention to detail
- Efficient typing skills
- Time management
- Problem solving
- Documentation skills
- Effective communication
- Adaptability
- Proficiency in Microsoft Office Suite
- Numeric and alphanumeric data entry
- Confidentiality
- Multitasking
- Problem-Solving
- Verbal Communication
- Written Communication
- Customer Relations
- Relationship Building
- Active Listening
- Conflict Resolution
- Basic Math
- Communication
- Calm Under Pressure
- Team Building
- Problem Resolution
Accomplishments
- Leadership program
Certification
- Master Life Coach
- Holistic Health Practitioner
Languages
English
Professional
Affiliations
- setting customer service standard
- communication skills
- Dealing with difficult Situation and complaint
- positivity
References
References available upon request.
Timeline
Remote Customer Support Agent - Liveops
11.2023 - Current
Remote Customer Service Representative - Everise
09.2020 - 06.2023
Direct Support Professional - Missouri Mentor
06.2014 - 07.2017
Retail Associate - Burlington Coat Factory
Gig Driver -
Winnetonka High School - High School Diploma,
Heritage College Kansas City - Some College- No Degree,
Maplewood Community College - ,
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