Lucynda Wilson
Patient Coordinator
Charlotte,NC
Summary
Extroverted Patient Access Specialist ready to bring optimum organizational and customer service skills to a new medical facility in the Charlotte area. Adept at greeting patients and visitors, obtaining patient demographics, interviewing patients and preparing admission and discharge records. Amicable and friendly with specialties in Admitting, Outpatient Laboratory and Emergency Registrations.
Overview
14
14
years of professional experience
Work History
Patient Services Coord III
Novant Health, Inc
12.2021 - Current
- Answered over 380 telephone calls per month to handle rescheduled, missed and reassigned visit requests using Epic Software.
- Opened office each day and prepared money drawers.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
Sr. Patient Access Specialist
Halifax Health
06.2011 - 12.2021
- Provided registration for Inpatient & Outpatient services including: Same Day Surgery Center, OB/GYN diagnostics, Labor & Delivery, Cardiac, Wound Care, Hyperbaric treatment, Infusion Therapy, Rehab and Transplant.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Accurately process front desk registrations for over 60 patients weekly for Outpatient Laboratory.
- Facilitated communication between patients and various departments and staff.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ09.2010
High School Diploma -
Valdosta High School
Valdosta, GA05.1997
Skills
- Explaining Policy and Procedures
- Registration Processing
- Patient Needs Assessment and Referral
- Providing Information and Resources
- Organized and Efficient
- Registration and Scheduling
- Attention to Detail
- Punctual and Hardworking
- Front Desk Operations
- Demographics Information
- Team Leadership
- Insurance Information Collection
Timeline
Patient Services Coord III
Novant Health, Inc
12.2021 - Current
Sr. Patient Access Specialist
Halifax Health
06.2011 - 12.2021
Bachelor of Science - Healthcare Management
University of Phoenix
High School Diploma -
Valdosta High School
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