Angeline Regis Joseph
Hollywood,FL
Summary
Insightful Assistant Director with 20 years of robust industry experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Assistant Director of Airport
Administration Générale des Douanes
Port Au Prince , Haiti
01.2004 - 03.2024
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Identified areas of opportunity for cost savings initiatives across departments.
- Established standards of excellence for customer service delivery throughout the organization.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Represented the company at industry conferences as a subject matter expert.
- Maintained close relationships with key stakeholders while managing expectations.
- Managed schedules by completing work accurately and on time.
- Directed special projects and daily operations.
- Monitored team compliance with safety and health guidelines.
- Managed staff, financials and key performance indicators to facilitate business operations.
Education
Diploma -
Business Institute of The West Indies
Port Au Prince07-2003
High School Diploma -
CMI
Port-au-Prince, Haiti06-1990
Skills
- Strategic Planning
- Data Analysis
- Operations Management
- Staff Coordination
- Financial Administration
- Staff Development
- Financial Management
- Business Administration
- Staff Management
- Detail Oriented
- Leadership
- Problem-solving abilities
- Excellent Communication
Languages
Haitian Creole
Native/ Bilingual
French
Native/ Bilingual
Timeline
Assistant Director of Airport
Administration Générale des Douanes
01.2004 - 03.2024
Diploma -
Business Institute of The West Indies
High School Diploma -
CMI
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