Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luden Molina

Las Vegas,NV

Summary

Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

3
3
years of professional experience

Work History

Concessions Assistant

Las Vegas Ballpark
Las Vegas, NV
04.2023 - Current
  • Performed daily opening and closing duties such as setting up the stand, restocking, cleaning.
  • Adhered to company policies and procedures in regards to product quality assurance standards.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Worked with teammates and openly invited coaching from management team.
  • Talked pleasantly with customers and promoted positive image for business.

Brand Ambassador

Atn Staffing
Las Vegas, NV
02.2022 - 04.2023
  • Welcomed large volume of guests and improved overall customer service.
  • Collaborated with customer service team to provide exceptional assistance to guests.
  • Provided details and directions for area attractions.
  • Provided guests with positive experience and professional impression.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.

Supervisor

Horizon Events
Las Vegas, NV
05.2021 - 01.2022
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

High School Diploma -

Hialeah Miami Lakes Senior High
Miami, FL
05-2002

Skills

  • Problem-Solving
  • Analytical Thinking
  • Reliability
  • Time Management Abilities
  • Team Building
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Concessions Assistant

Las Vegas Ballpark
04.2023 - Current

Brand Ambassador

Atn Staffing
02.2022 - 04.2023

Supervisor

Horizon Events
05.2021 - 01.2022

High School Diploma -

Hialeah Miami Lakes Senior High

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Luden Molina