Summary
Overview
Work History
Education
Skills
Certification
M.O.S
Timeline
Intern

Ludesha Cunningham

Orlando,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Breakfast Attendant

Holiday Inn Suites
03.2023 - Current
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.

Front Desk Receptionist

Astoria Hotel And Suites
01.2023 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved service-related problems and documented actions in system.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Front Desk Receptionist

Motel 6 Hotel
12.2022 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Desk Receptionist

Astoria Hotel And Suites
06.2022 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.

Front Desk Receptionist

Astoria Hotel And Suites
07.2022 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.

Education

Associate of Arts - Microsoft

Synergy Bahamas
Nassau Bahamas
12.2019

High School Diploma -

C.r Walker High School
Nassau Bahamas
06.2014

Skills

  • Health Department Regulations
  • Hospitality Management
  • Procedure Preparation
  • Juice Dispenser Maintenance
  • Proper Storage Procedures
  • Front Desk Operations
  • Multi-Line Phone Systems
  • Reservation Processing
  • Customer Retention
  • Tourism Management
  • Making Reservations
  • Greeting Guests
  • Constructive Feedback

Certification

  • CLC LODGING Training

M.O.S

Microsoftware specialist

Timeline

Breakfast Attendant

Holiday Inn Suites
03.2023 - Current

Front Desk Receptionist

Astoria Hotel And Suites
01.2023 - 03.2023

Front Desk Receptionist

Motel 6 Hotel
12.2022 - 01.2023

Front Desk Receptionist

Astoria Hotel And Suites
07.2022 - 10.2022

Front Desk Receptionist

Astoria Hotel And Suites
06.2022 - 12.2022

Associate of Arts - Microsoft

Synergy Bahamas

High School Diploma -

C.r Walker High School

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Ludesha Cunningham