Ludgero Botelho
Fall River,MA
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pricing and Business Analyst
Azelis Americas
Warwick, RI
06.2018 - Current
- Organized and constructed price sheets utilizing data provided by Suppliers
- Responsible for coordinating and executing price adjustments for price book and customer pricing
- Utilized trend data analysis to aid sales team in acquiring competitive margin insights for price book margins.
- Maintained effective communication with suppliers to ensure smooth coordination of pricing and price support activities.
- Effectively managed the organization and entry of price supports
- Submitted monthly purchase reports to suppliers
- Handled the timely submission of monthly sales reports to enable collection of rebate sales.
AP / AR Coordinator
Azelis Americas
Warwick, RI
07.2012 - 05.2018
- Managed supplier voucher processing to ensure efficiency and accuracy
- Managed coordination of supplier payments
- Ensured accurate recording and verification of customer payments through diligent reconciliation
- Coordinated customer payments
- Contacted customers regarding overdue accounts, collaborated with clients to develop feasible payment arrangements
- Managed daily invoicing procedures
- Monitored and maintained credit and payment terms within the ERP.
Sr Customer Service Rep
ICONICS, INC
Foxboro, MA
02.2008 - 07.2012
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Business Administration And Management
Bristol Community College
Fall River, MA06-2012
Skills
- Customer Needs Assessment
- Data Mapping
- Quality Assurance
- Competitive Analysis
- Strategic Planning
- Operations Analysis
- Operational Reporting
- Internal Auditing
- Workflow Analysis
- Data Analysis
- KPI Tracking
- Business process improvement
- CRM Systems
- Pivot tables
- Microsoft Office Suite
- Forecasting and planning
- Operations Management
- BI tools expertise
Certification
- D365 ceritfication
- Power BI certified
Timeline
Pricing and Business Analyst
Azelis Americas
06.2018 - Current
AP / AR Coordinator
Azelis Americas
07.2012 - 05.2018
Sr Customer Service Rep
ICONICS, INC
02.2008 - 07.2012
Business Administration And Management
Bristol Community College
- D365 ceritfication
- Power BI certified
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