Experienced customer service professional with over 20 years of expertise in customer service and regulatory compliance. Adept in medical coding, data entry, and problem-solving to enhance operational efficiency. Proficient in Microsoft Office and CRM tools like Zendesk, ensuring customer satisfaction and optimizing billing processes with a focus on accuracy and compliance. Passionate about transitioning into the medical billing and coding field to introduce innovative solutions and improve financial documentation practices. A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Currently transitioning to the medical billing and coding field, leveraging a strong background in customer service and regulatory compliance to contribute to the success of healthcare organizations.