Ludivina McIntyre
Lilburn,US
Summary
Experienced customer service professional with over 20 years of expertise in customer service and regulatory compliance. Adept in medical coding, data entry, and problem-solving to enhance operational efficiency. Proficient in Microsoft Office and CRM tools like Zendesk, ensuring customer satisfaction and optimizing billing processes with a focus on accuracy and compliance. Passionate about transitioning into the medical billing and coding field to introduce innovative solutions and improve financial documentation practices. A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Currently transitioning to the medical billing and coding field, leveraging a strong background in customer service and regulatory compliance to contribute to the success of healthcare organizations.
Overview
20
20
years of professional experience
Work History
Entrepreneur
The Curious Green Elephant LLC
01.2020 - Current
- Drive brand growth via social media, enhancing visibility and customer
- engagement.
- Boost product appeal with quality visuals, increasing customer interest.
- Optimize e-commerce operations, improving visibility and engagement.
- Manage supply chain, balancing inventory and demand to reduce costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Platinum Customer Care Professional
American Express
10.2022 - 03.2024
- Managed high call volumes, ensuring satisfaction through active listening and support.
- Resolved technical queries, enhancing customer experience and loyalty.
- Developed documentation for financial products, improving team knowledge sharing.
- Mentored new team members on service protocols, maintaining support excellence.
- Implemented data-driven solutions, boosting first-contact resolution rates.
- Resolved customer issues, enhancing satisfaction and retention through effective solutions.
- Facilitated buyer-seller communication, improving user experience and feedback processes.
- Supported sellers with account setup and payment issues, optimizing sales and billing processes.
- Resolved client issues efficiently, enhancing customer satisfaction and loyalty.
- Coordinated with service teams to address complex inquiries, ensuring seamless experiences.
- Identified cross-selling opportunities, contributing to increased service uptake.
- Maintained detailed documentation of transactions, ensuring accuracy and compliance.
- Prepared clear correspondence, facilitating effective multi-channel communication.
Customer Support
eBay Inc
09.2021 - 03.2022
- Responded to customer inquiries with accuracy, enhancing satisfaction and loyalty.
- Analyzed account data to provide personalized solutions, boosting engagement.
- Resolved complex issues, improving service efficiency and customer retention.
- Collaborated with teams to address needs, promoting relevant products effectively.
- Evaluated transaction patterns, recommending solutions to optimize service delivery.
- Analyzed customer account patterns to develop tailored financial solutions, enhancing American Express cardholder satisfaction through strategic problem-solving.
Customer Solutions Officer
Citigroup Business Process Solutions PTE. Ltd.
09.2009 - 04.2018
- Resolved client issues efficiently, enhancing customer satisfaction and loyalty.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated with service teams to address complex inquiries, ensuring seamless experiences.
- Identified cross-selling opportunities, contributing to increased service uptake.
- Maintained detailed documentation of transactions, ensuring accuracy and compliance.
- Prepared clear correspondence, facilitating effective multi-channel communication.
Customer Care Professional
Hinduja Global Solutions
03.2005 - 04.2009
- Responded to customer inquiries with accuracy, enhancing satisfaction and loyalty.
- Analyzed account data to provide personalized solutions, boosting engagement.
- Resolved complex issues, improving service efficiency and customer retention.
- Collaborated with teams to address needs, promoting relevant products effectively.
- Evaluated transaction patterns, recommending solutions to optimize service delivery.
- Analyzed customer account patterns to develop tailored financial solutions, enhancing American Express cardholder satisfaction through strategic problem-solving
Education
HIGH SCHOOL GRADUATE -
Caybiga High School
PhilippinesDIPLOMA - MEDICAL BILLING & CODING
Gwinnett College-Lilburn
Lilburn, GA07-2025
Skills
- Microsoft Office
- Customer Service
- Problem-Solving
- Account Management
- Data Entry
- Financial Services
- Banking
- Anti-money Laundering
- Regulatory Compliance
- Communication
- Photography
- Desktop Support
- Medical Billing
- Medical Coding
- ICD-10
- CPT Coding
- Zendesk
- Canva
- EHR
- CRM software
- Complaint handling
- Phone etiquette
Hobbies and Interests
- Photography
- Crafter
- Art glass enthusiast
Languages
English
Full Professional
Tagalog
Native or Bilingual
Interests
- Hiking
- I have a passion for photography and editing photos
Timeline
Platinum Customer Care Professional
American Express
10.2022 - 03.2024
Customer Support
eBay Inc
09.2021 - 03.2022
Entrepreneur
The Curious Green Elephant LLC
01.2020 - Current
Customer Solutions Officer
Citigroup Business Process Solutions PTE. Ltd.
09.2009 - 04.2018
Customer Care Professional
Hinduja Global Solutions
03.2005 - 04.2009
HIGH SCHOOL GRADUATE -
Caybiga High School
DIPLOMA - MEDICAL BILLING & CODING
Gwinnett College-Lilburn
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