Ludivine Boka
Saint Augustine,FL
Summary
Proven leader and adept communicator, I significantly enhanced customer loyalty and team productivity at Les Petits Pleasures. Expert in CRM and problem-solving, I spearheaded initiatives that improved service delivery and operational efficiency, achieving a notable increase in repeat business. My strategic approach to staff training and quality assurance drives tangible results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Les Petits Pleasures
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk/Sales Associate
Goin Postal Saint Augustine
09.2023 - 01.2024
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Collated and organized data entry documents into filing systems for easy access.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Secured and protected data from unauthorized access by complying with security protocols.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
Personal Property Tax Manager
Johnson County
09.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Personal Property Tax Clerk/Customer Service Representative
Johnson County
06.2015 - 09.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Business Owner
Affordable Cleaning Services
01.2012 - 06.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
Education
High School Diploma -
Lycee Amvroife Para
Laval France07.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Staff Training
- De-Escalation Techniques
- Quality Control
- Building rapport
- Product Sales
- Assertiveness
- Office equipment proficiency
- Quality Assurance Controls
- Project management abilities
- Shipping and Logistics
- Information Security
- Process Optimization
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Les Petits Pleasures
01.2024 - Current
Data Entry Clerk/Sales Associate
Goin Postal Saint Augustine
09.2023 - 01.2024
Personal Property Tax Manager
Johnson County
09.2021 - 07.2023
Personal Property Tax Clerk/Customer Service Representative
Johnson County
06.2015 - 09.2021
Business Owner
Affordable Cleaning Services
01.2012 - 06.2015
High School Diploma -
Lycee Amvroife Para
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