Summary
Overview
Work History
Education
Skills
Timeline
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Ludjie Demosthenes

Fort Lauderdale,FL

Summary

Hardworking and passionate individual with strong organizational skills, committed to supporting team efforts and contributing to company goals. With valuable experience in hospitality, known for maintaining a polished appearance and professional demeanor while consistently completing tasks with a keen attention to detail. A quick learner who thrives in fast-paced environments, and a proactive team player with excellent communication, time-management, and organizational abilities. Eager to take on new challenges and contribute to the success of the team and company.


Overview

2025
2025
years of professional experience

Work History

Administrative Assistant

First Service Residential
10 2023 - Current
  • Managed 14 buildings and 536 units, overseeing daily operations, maintenance, and resident relations.
  • Managed filing system, entered data and completed tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Managed paper and electronic filing system.
  • Assisted in scheduling and coordinating orientation sessions for new tenants, ensuring a smooth transition into the community and familiarity with property guidelines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted in the approval process for both owners and renters in selecting tenants for evaluations, ensuring eligibility, proper documentation, and compliance with property guidelines.
  • Experienced in 40-year recertification processes,ensuring compliance with property requirements.
  • Managed and processed architectural request change forms, ensuring all modifications to original designs were documented, evaluated, and approved by the appropriate parties.
  • Assisted residents with processing checks and addressing payment-related inquiries.

Front Desk Receptionist

First Services Residential
06 2022 - 10 2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Customer Service Representative

VXI Global Solutions - Canton
09.2021 - 02.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.

Concierge Team Leader

NFC Amenity
02.2022 - 05.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Assisted guests with variety of services and local attraction information.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

High School Diploma -

Miami Central Senior High School
Miami, FL
06.2020

Skills

  • Issue Handling
  • Leadership
  • Scheduling Appointments
  • Microsoft Office
  • Active Listening
  • Critical Thinking
  • Administrative Skills
  • Hospitality Service
  • Microsoft Outlook
  • Front Desk Operations
  • Communication skills
  • Time management
  • Teamwork
  • Organization
  • Multitasking

Timeline

Concierge Team Leader

NFC Amenity
02.2022 - 05.2022

Customer Service Representative

VXI Global Solutions - Canton
09.2021 - 02.2023

Administrative Assistant

First Service Residential
10 2023 - Current

Front Desk Receptionist

First Services Residential
06 2022 - 10 2023

High School Diploma -

Miami Central Senior High School

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Ludjie Demosthenes