Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Hi, I’m
Ludmila Gomes
IT Professional
Brighton,MA
Summary
Overview
9
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Evident Scientific & Core BTS, Waltham, MA
M365 Migration Specialist/Helpdesk Support Tier 2
2022.10 - 2023.04 (6 months)
Job overview
- Liaised with customer project teams, replying to inquiries and providing information on ongoing processes.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- Created data mapping documentation for use in migration efforts.
- Researched and resolved complex issues discovered during migrations.
- Respond to tickets in queue and assist in troubleshooting and resolving challenges.
- Manage and track inventory including ordering all supplies i.e phones plans with other vendors.
- Proficient in utilizing Support cloud platforms such as O365, Microsoft Azure, Remote Desktop, Visual, SmartView, SharePoint, etc.
- Participate in device collection, configuration, and upgrade of client endpoint devices
- Ensure all steps for a successful upgrade of multiple laptops on a daily basis.
- Work with clients to provide support due to company M365 migration to cloud.
- Responsible for receipt, configuration, and delivery of equipment including new equipment.
- Trained employees in video, internet and voip services.
- Assist end users with setting up intune on computers, Iphones and Android smartphones.
- Build and provide basic end-users troubleshooting and desktop support on windows, Linux and Mac systems.
- Extensive use of VMware and Virtual Box supported print jobs and troubleshooting VMs.
Devita Boston, Boston, MA
Medical Adminatrative Assistant/IT Support Tier 1
2021.12 - 2022.10 (10 months)
Job overview
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Assist in setting up workstations, copier and replacing old systems to new.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Tracked changing software and technologies with potential to impact customer requirements.
- Recognized escalation needs and connected customers with advanced support staff.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Updated database of contacts and resources for company-wide distribution.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Served as corporate liaison for finance, IT and marketing departments.
- Ordered medical inventory including medications weekly and restocked medical closet.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Michael Hines Insurance, Milton, MA
Independent Insurance Producer
2017.03 - 2019.02 (1 year & 11 months)
Job overview
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
Concord Wealth Management, Braintree, MA
Executive Assistant to VP
2014.03 - 2017.01 (2 years & 10 months)
Job overview
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Developed and maintained automated alert systems for important deadlines.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Led staff and vendors in providing high level of service for owner and guests.
- Updated and maintained confidential databases and records.
Education
WGU Online
Bachelor of Science from Information Technology
2023.01 - Current (1 year & 8 months)
University Overview
My Computer Career Raleigh, NC
Certification from Information Technology
2021.03 - 2022.04 (1 year & 1 month)
University Overview
University of Massachusetts - Boston Boston, MA
Associate of Arts from Political Science And Government
2015.09 - 2018.05 (2 years & 8 months)
University Overview
Brockton Champion High School Brockton, MA
High School Diploma
2001.05
University Overview
Skills
[Type] Software Proficiency
undefinedCertification
Linux
Timeline
WGU
Bachelor of Science from Information Technology
2023.01 - Current (1 year & 8 months)
M365 Migration Specialist/Helpdesk Support Tier 2
Evident Scientific & Core BTS
2022.10 - 2023.04 (6 months)
Microsoft Azure AZ-900
2022-07
MTA Security
2022-06
Linux
2022-04
Medical Adminatrative Assistant/IT Support Tier 1
Devita Boston
2021.12 - 2022.10 (10 months)
My Computer Career
Certification from Information Technology
2021.03 - 2022.04 (1 year & 1 month)
Independent Insurance Producer
Michael Hines Insurance
2017.03 - 2019.02 (1 year & 11 months)
University of Massachusetts - Boston
Associate of Arts from Political Science And Government
2015.09 - 2018.05 (2 years & 8 months)
Executive Assistant to VP
Concord Wealth Management
2014.03 - 2017.01 (2 years & 10 months)
Brockton Champion High School
High School Diploma
2001.05
Similar Profiles
FARAH El HALABIFARAH El HALABI
Regional Channel Manager at Evident ScientificRegional Channel Manager at Evident Scientific
Vishal KumarVishal Kumar
Assistant Manager, IT Service Operations at Evident Scientific Private Ltd.Assistant Manager, IT Service Operations at Evident Scientific Private Ltd.
Ron KellnerRon Kellner
Engineer Principle Mechanical - Phased Arrays at Evident ScientificEngineer Principle Mechanical - Phased Arrays at Evident Scientific