Ludmila Pereira
Houston,TX
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Data Analyst
Booz Allen
03.2021 - 11.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
Customer Service Representative
Capital One
09.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Agent
JW Marriott
09.2016 - 08.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Agent
JW Marriott Marquis
05.2015 - 08.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Arts - International Business
University of Houston - Downtown
Houston, TXAssociate of Arts - International Business
Houston Community College
Houston, TXSkills
- PowerPoint
- Word
- Microsoft Excel
- Data Warehousing
- Gap Analysis
- Fluent in English, Spanish, and Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Analyst
Booz Allen
03.2021 - 11.2023
Customer Service Representative
Capital One
09.2019 - 10.2020
Front Desk Agent
JW Marriott
09.2016 - 08.2019
Front Desk Agent
JW Marriott Marquis
05.2015 - 08.2016
Bachelor of Arts - International Business
University of Houston - Downtown
Associate of Arts - International Business
Houston Community College