Ludmila Santana

• Managed documentation and records for citizenship processes
• Scheduled appointments with consulates
• Organized files and client information
• Maintained spreadsheets and databases
• Provided customer support

• Assisted with food distribution to the community
• Provided customer service to visitors
• Organized supplies and maintained clean work area
• Worked with team to support community events.

• Assisted dentists during procedures, ensuring efficient workflow and patient comfort.
• Maintained accurate patient records using electronic health record systems for improved accuracy and accessibility.
• Educated patients on post-operative care and preventive dental hygiene practices to enhance overall health outcomes.
• Prepared examination rooms and sterilized instruments in compliance with health regulations to ensure safety standards.
• Collaborated with dental team to schedule appointments, optimizing patient flow and reducing wait times.
• Monitored inventory levels, ordering supplies as needed to maintain operational efficiency in the clinic.
• Trained new staff members on office protocols and patient interaction techniques to improve service quality.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

• Assisted patrons with locating and utilizing library resources effectively.
• Maintained organization of materials, ensuring optimal accessibility for users.
• Supported library programs by preparing materials and facilitating activities for participants.
• Conducted inventory checks, contributing to efficient resource management and availability.
• Handled check-in and check-out process of library books and materials at circulation desk.