Ludmilla Duplessis
Summary
As a Member+ of Quebec's Professional Order of Social Workers and Family & Couple Therapists (OTSCFQ), currently in the process of becoming a member of the Arizona Board of Behavioral Health Examiners (AZBBHE). Goal-driven Healthcare Administration professional with extensive and varied clinical experience in social work within the health and social services network. Deeply committed to ensuring the provision of high-quality services. Known for dynamic, high-performing, and productivity-oriented approach. Dedicated leader and team player with a strong sense of professionalism, integrity, and responsibility. Strong work organization skills and customer service orientation. Ability to seamlessly integrate into new environments and adapt quickly.
Overview
29
29
years of professional experience
Work History
Program Manager, Adult Mental Health Access Desk
CIUSSS West-Central of Montreal
08.2023 - 08.2024
- Manage multidisciplinary team of the Adult Mental Health Access Desk according to the Action Plan of the Quebec Public Health and alignment with organizational goals
- Established effective communication among team members for enhanced collaboration and successful project completion
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment
- Increased access rate to Mental health services, reduced wait list to services by reviewing the procedures and the organization of the services
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development
- Analyzed program performance data to identify areas of improvement, KATA
- Managed budgets effectively, ensuring adequate financial support for vital health programs and services
- Recruited, hired and trained all staff. Conducted annual employee performance appraisal
- Worked in partnership with different departments and community organizations to promote and facilitate the access to Mental Health services and manage complex cases
- Co-animated a consultation group to implement the Quebec Program for Mental Health Disorders in order to integrate the step-by-step organization of care
- Fostered culture of Continuous Quality Improvement, conducting post-project reviews to identify lessons learned and best practices, participated to several accreditations with good performance
- Promoted innovation within the team, encouraging exploration of new tools and methodologies to better our performance and the quality of services, promotion of internships
Program Manager, Front Line Integrated Services
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
06.2018 - 08.2023
- Managed various programs of the Front Line Integrated Services: School program, Youth clinic, STBBI clinic (sexually transmitted and blood-borne infections)
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability and alignment with the organizational goals
- Supervised multidisciplinary teams of front-line workers in their daily operations to ensure the quality of services and the respect of the norms of practice
- Improved access to services by creating a new point of services for the Youth clinic, a STBBI pilot project for the new immigrants\ refugees. Developed service corridors with Family Medicine Group
- Enhanced community health by developing an action plan to promote vaccination of the 7-17years old and by managing the COVID vaccination clinics in the schools
- Collaborated with Quebec Public Health, multidisciplinary teams, school boards and community organizations to design comprehensive health strategies addressing diverse population needs
- Coordinate crisis intervention in the schools
- Evaluated program data to identify areas for improvement, driving continuous quality enhancement across all initiatives.
- Recruited, hired and trained all staff, providing direct supervision. Conduct annual employee appraisal, conflict resolution, promote well-being at work
- Developed Action Plan for the programs according to vision of the organization
Clinical supervisor
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
08.2016 - 06.2018
- clinical support to the social workers of the School team; coordinate crisis intervention and postvention in the schools; facilitate co-development groups; coordinate the school social services on the territory; assignment to the workers; review caseload; develop the social workers service offer for the schools of the territory; ensure the quality of services and the respect of the norm of practice in social work; work in collaboration with our partners from different services or organizations; participate to various committees
Social Worker
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
09.2003 - 12.2016
- Frontline Integrated services: apply the Healthy schools approach; promotion of health and well-being; prevention of social and health problems; work in a multidisciplinary team; facilitate groups and workshops; psychosocial assessment; orientation of the service request; case management and follow ups for students 4-21yo and their families; work in partnership with the schools, community organizations; supervise interns
- Psychosocial Intake; Adult general services; Youth services; PRAIDA (Regional Program for the Settlement and Integration of Asylum Seekers); Homecare services: case management, implement services to address needs
Social Worker
CLSC Rosemont (Local Community Services Centers)
05.2003 - 09.2003
- Psychosocial Intake; Homecare services
Youth Protection Delegate
Batshaw Youth & Family Centres
03.1999 - 05.2003
- Worked under the Youth Protection Act (YPA); reception and treatment of the signalment, evaluated and determined if the reported child's security and development is compromised under the YPA; determined the intervention plan to correct the situation; crisis intervention; child placement; referred to the appropriate resources
Counsellor, responsible of Mother-Friend program
RE-NOU-VIE (Help center for single mothers)
02.1998 - 03.1999
- Supervise the Mother-Friend workers; psychosocial intervention; case management; facilitate a support group; provide legal information; promote the services; responsible of the site and ensure coverage
Responsible of the Collective
CFIQ (Quebec immigrant-serving organization)
06.1995 - 09.1995
- responsible of the site, psychosocial intake, support immigrants to integrate into Quebec, refer to the right resources, offer community services; advocate for the immigrant women's rights, facilitate educational groups about Quebec school system; member of the Board
Education
Microprogram in organizational development - Management Science
Laval University
Canada08.2021
Bachelor of Sciences of Social Work (BSW) -
University of Montreal
Canada10.1996
Skills
- Leadership and Team building
- Multidisciplinary teamwork and collaboration
- Problem-solving, decision-making and analytical skills
- Quality Improvement
- Organizational, time management
- Crisis Management
- Adaptability and Flexibility
- Client Relations
- Environmental management
- language: English, French
Countuous Education
- Suicide risk assessment training (GERIS), Canada, 2024
- Psychosocial assessment in the context of the implementation of a representation measure (ENA) Canada, 2024
- How to make Powerful and Meaningful Presentations (EPSUM) Canada, 2023
- PREPaRE: Mental Health Crisis Intervention, Responding to an acute traumatic stressor in schools, Canada, 2023
- Psychosocial evaluation (ENA), Canada 2023
- Prevention and Suicide risk assessment training (Suicide Prevention Centre of Montreal), Canada, 2018
- AIDES training (Intersectoral Action for the Development and Safety of Children), Canada, 2018
- Sexual abuse against children, disclosure, intervention (Marie-Vincent Foundation), Canada, 2017
- Problematic sexual behavior in children, (Marie-Vincent Foundation), Canada, 2017
- Parental alienation, Canada, 2017
- Children exposed to conjugal violence, 2017
Timeline
Program Manager, Adult Mental Health Access Desk
CIUSSS West-Central of Montreal
08.2023 - 08.2024
Program Manager, Front Line Integrated Services
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
06.2018 - 08.2023
Clinical supervisor
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
08.2016 - 06.2018
Social Worker
CIUSSS West-Central of Montreal (Integrated University Health and Social Services Centres)
09.2003 - 12.2016
Social Worker
CLSC Rosemont (Local Community Services Centers)
05.2003 - 09.2003
Youth Protection Delegate
Batshaw Youth & Family Centres
03.1999 - 05.2003
Counsellor, responsible of Mother-Friend program
RE-NOU-VIE (Help center for single mothers)
02.1998 - 03.1999
Responsible of the Collective
CFIQ (Quebec immigrant-serving organization)
06.1995 - 09.1995
Microprogram in organizational development - Management Science
Laval University
Bachelor of Sciences of Social Work (BSW) -
University of Montreal
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