Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ludmilla Grounina

Bellevue,NE

Summary

Dynamic professional with a proven track record at USAF, adept in organizational development and workforce improvements. Excelled in enhancing employee engagement and reducing recruiting costs through strategic negotiations. Skilled in multitasking and excellent communication, achieving significant improvements in operational efficiency and patient care. Demonstrated ability to manage high-stress situations, ensuring optimal outcomes.

Overview

8
8
years of professional experience

Work History

Manpower Coordinator

USAF
04.2024 - Current
  • Collaborated with cross-functional teams to develop and implement employee engagement initiatives that fostered a positive work environment and increased overall job satisfaction levels.
  • Negotiated favorable contracts with external staffing agencies, reducing overall recruiting costs while maintaining access to top talent.
  • Provided ongoing training opportunities for employees to stay current on industry trends and best practices, fostering a culture of continuous learning within the organization.
  • Conducted regular salary benchmarking exercises to ensure competitiveness in attracting top talent while maintaining fiscal responsibility within budget constraints.

Women’s Health Medical Front Desk

USAF
01.2024 - 04.2024
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.

Vet Assistant

Vetco
04.2022 - 04.2024
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
  • Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
  • Increased productivity by ordering supplies, managing inventory levels, and ensuring proper storage of medications and vaccines.
  • Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Observed animals for signs of distress or illness.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Kept detailed records of animal treatments and medications.

Referral Coordinator

USAF
02.2022 - 12.2023
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.

Pulmonary Function Testing Technician

USAF
02.2022 - 12.2023
  • Demonstrated a commitment to patient-centered care by actively seeking feedback from patients and using input to make improvements in testing procedures and overall clinic experience.
  • Contributed to the growth of the clinic''s reputation for excellent patient care by consistently receiving positive feedback from satisfied patients who experienced accurate diagnoses and effective treatment plans thanks to comprehensive pulmonary function testing services.
  • Played an integral role in developing new pulmonary function testing protocols that resulted in increased efficiency and improved patient outcomes.
  • Optimized clinic workflow by training new technicians on proper pulmonary function testing techniques, equipment usage, and relevant industry standards.

Pediatric Front Desk Clerk

USAF
02.2022 - 12.2023
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Patient Travel Coordinator

USAF
12.2019 - 02.2022
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Assisted travelers in obtaining necessary visas and other documentation required for international trips.
  • Complied with company standards while preparing internal, informal and official documentation.
  • Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
  • Implemented new organizational systems for tracking client information and bookings, increasing efficiency and reducing errors.
  • Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Medical Records Specialist

United States Air Force, USAF
11.2018 - 12.2019
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
  • Ensured smooth operations within the department by managing a team of medical records technicians and providing ongoing training and support.

Bakery Manager

HyVee Foods
05.2017 - 05.2018
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.

Cashier

Chick-fil-A
02.2017 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associates - Veterinary Technician

Penn Foster

Associates - Biology

Metropolitan Community College
Omaha, NE

Skills

Compensation and benefits

Organizational Development

Company organization

Succession planning

Workforce improvements

First Aid/CPR

Multitasking Abilities

Excellent Communication

Attention to Detail

Good Telephone Etiquette

Decision-Making

Problem-Solving

File and records management

Emergency and preventive care

Critical Thinking

Policy implementation

File and record management

Workflow planning

Administration and management

Proficient in all Microsoft programs

Timeline

Manpower Coordinator

USAF
04.2024 - Current

Women’s Health Medical Front Desk

USAF
01.2024 - 04.2024

Vet Assistant

Vetco
04.2022 - 04.2024

Referral Coordinator

USAF
02.2022 - 12.2023

Pulmonary Function Testing Technician

USAF
02.2022 - 12.2023

Pediatric Front Desk Clerk

USAF
02.2022 - 12.2023

Patient Travel Coordinator

USAF
12.2019 - 02.2022

Medical Records Specialist

United States Air Force, USAF
11.2018 - 12.2019

Bakery Manager

HyVee Foods
05.2017 - 05.2018

Cashier

Chick-fil-A
02.2017 - 05.2017

Associates - Veterinary Technician

Penn Foster

Associates - Biology

Metropolitan Community College

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Ludmilla Grounina