Ludmilla Saintil Morris
Sunrise
Summary
Dynamic leader with a proven track record at HERE FOR YOU HOME HEALTH LLC., excelling in operations management and client relationship management. Achieved a 25% increase in marketing objectives while supervising a dedicated team. Skilled in performance appraisal and budgeting, fostering a culture of high customer satisfaction and employee development.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Owner
HERE FOR YOU HOME HEALTH LLC.
Lauderdale Lakes
01.2024 - Current
- Managed overall operations for a mid-volume home health agency.
- Supervised 20+ team members with low attrition rates
- Processed new clients with 99% satisfaction.
- Managed sales reps who met sales quotas and managed
performance and profitability - Conducted performance appraisals, tracked disciplinary actions, and kept a high customer experience.
- Created direct marketing activities superseding sales objectives by 25% and maintained monthly marketing and advertising.
- Trained and supervised healthcare staff on best practices.
- Coordinated staff scheduling to ensure adequate coverage.
- Developed and implemented patient care plans for diverse needs.
- Managed daily operations of home health care services.
Office Manager
Diamond Home Health
Plantation
01.2019 - 01.2021
- Assist the Administrator to Organizes and directs the agency’s ongoing functions:
- (a) Help Superintends and management for the total operation of the Agency.
- (b) Help to create plans overall development and administration of the Home Health Services as act forth in the Conditions of Participation for Home Health Agencies under the direction of the Administrator and the Board of Directors (Governing Body), with the advice of the Advisory Board (Group of Professional Personnel).
- (c) Meets with Controller, Director of Patient Care Services, and Administrator, to help solve administrative problems.
- (d) Participates in the review, analysis and appraisal of the effectiveness of the total Agency program.
- (e) Provides for continuing evaluation of the program by:
- (1) Help administrator to evaluating service policies and functions, and recommending proposals for changes or study of problems which affect the Agency.
- (2) Evaluating of the individuals in the program in relation to established standards and the individuals professional development.
- Maintains ongoing liaison among the Administrator, governing body, professional personnel and the staff.
- (a) Submits progress reports to the Administrator, Director, Board of Directors and Advisory Group.
- (b) Help to preparation of periodic reports to the Governing Body concerning various phases of Agency operation and its financial conditions, of Directors and Advisory Group to the professional staff.
- (c) Help to create reports decisions and recommendations from the Board sharing and problem solving.
- Ensures the accuracy of Billing Process, and public information materials and activities. Ensure HIPAA guidelines and procedures are maintained.
- (a) Help to develop cooperative relationships with other Agencies for exchange of information and Services, and with community agencies to develop understanding of Agency program.
- (b) Help the administrator to Contract local, state and national associations and participates in meetings and convention.
- Help to implements and effective budgeting and accounting system. Supervise Billing and all office staff.
Doc Order Tracker
Trilogy Home Health
Coral Springs
01.2017 - 01.2019
- Order Tracker
- Answering phone calls in a timely manner.
- Processing of nursing paperwork, by tracking orders and data entering system.
- Getting folders ready for Marketers.
- Tracking Progress Notes, Mod Orders, 485.
- Faxing and receiving, entering data into Kinnser & also HealthWyse software.
- Responsible for 8 marketers new account set-up.
- Transfer Summary sent to hospitals to inform of transfer.
- D/C Summary sent to PCP / or Ordering Dr, to inform of discharge.
- Requesting Progress Notes from Ordering Dr, Order PCP office.
- Scanning & attach all orders.
Staffing Scheduler
Total Home Health
Hallandale/Broward
01.2012 - 01.2017
- Assisting Clinical Manager with all clerical tasks to meet a client need.
- Answering phone calls in a timely manner.
- Accurate documentation of phone calls and following through with resolution.
- Matching client to caregiver and scheduling assignments.
- Intake and processing inquiries.
- New account set-up.
- Handling client communication or family concerns.
- Timely handling of client emergencies or family concerns.
- Processing of nursing paperwork, by tracking and data entering into system.
- Maintaining files and assisting with orientation.
- Perform other duties as required, Servicing patients as an HHA.
Office Manager / Staffing Scheduler
Team Nursing Home Health
Sunrise
01.2011 - 01.2013
- Assist the Administrator to Organizes and directs the agency’s ongoing functions:
- (a) Help Superintends and management for the total operation of the Agency.
- (b) Help to create plans overall development and administration of the Home Health Services as act forth in the Conditions of Participation for Home Health Agencies under the direction of the Administrator and the Board of Directors (Governing Body), with the advice of the Advisory Board (Group of Professional Personnel).
- (c) Meets with Controller, Director of Patient Care Services, and Administrator, to help solve administrative problems.
- (d) Participates in the review, analysis and appraisal of the effectiveness of the total Agency program.
- (e) Provides for continuing evaluation of the program by:
- (1) Help administrator to evaluating service policies and functions, and recommending proposals for changes or study of problems which affect the Agency.
- (2) Evaluating of the individuals in the program in relation to established standards and the individuals professional development.
- Maintains ongoing liaison among the Administrator, governing body, professional personnel and the staff.
- (a) Submits progress reports to the Administrator, Director, Board of Directors and Advisory Group.
- (b) Help to preparation of periodic reports to the Governing Body concerning various phases of Agency operation and its financial conditions, of Directors and Advisory Group to the professional staff.
- (c) Help to create reports decisions and recommendations from the Board sharing and problem solving.
- Ensures the accuracy of Billing Process, and public information materials and activities. Ensure HIPAA guidelines and procedures are maintained.
- (a) Help to develop cooperative relationships with other Agencies for exchange of information and Services, and with community agencies to develop understanding of Agency program.
- (b) Help the administrator to Contract local, state and national associations and participates in meetings and convention.
- Help to implements and effective budgeting and accounting system. Supervise Billing and all office staff.
Office Manager
Atlantic Home Health Agency
Boca Raton
01.2009 - 01.2011
- Productive member of the nursing intake department, staffing referrals, Mecca checks, starting file for patients, entering data, faxing information to PCP office, (POCs Face to Face).
- Also, duties included Pay roll, Office duties, answering phones.
- Responsible for HR File, Background checks, making sure CEU’s up to date for Nurses and Aides.
- Also, Responsible for the Homemaker Program (Division Program).
- Answering phone calls in a timely manner.
- Accurate documentation of phone calls and following through with resolution.
- Matching client to caregiver and scheduling assignments.
- Intake and processing inquiries.
- New account set-up.
- Handling client communication or family concerns.
- Timely handling of client emergencies or family concerns.
- Processing of nursing paperwork, by tracking and data entering into system.
- Maintaining files and assisting with orientation.
- Perform other duties as required.
- Assisting with day-to-day customer-oriented task.
- Also do On-Call after hours.
Staffing Coordinator
Atenda Nursing Managements
Davie
01.2004 - 01.2009
- Productive member of nurse intake department which assigned patients to network of providing home health.
- On-call supervisor and lead staffing coordinator. As well as overseeing of the 'Homemaker' program.
- Responsible for cases, case management, insurance verification, authorizations, answering questions, handling problems.
- Employee & Member Satisfaction team.
Patient Assistant Liaison
Cleveland Clinic Hospital
Weston
01.2001 - 01.2004
- Efficient in CPR, EKG, Phlebotomy, Vital Signs, Referrals, Injections, performing finger stick, Billing & Coding, Filing, Charting, Answer multi-line phone system, Urinalysis. Hospice care and total patient care on Medical/Surgical unit and Telemetry unit.
- PCT and attributing duties within the Medical/Surgical 'Team Tenet Target 100 patient and Employee Satisfaction Committee'.
Nurse Tech / Rehab Aide
Hempstead Park Nursing & Rehab
Hempstead
01.1996 - 01.2001
- Provide direct patient care, rehabilitation therapies and physical therapy assistance.
Certified Nursing Assistant
Professional Placement Nursing
NEW YORK
01.1996 - 01.1998
- Active member of the medical team in the direct care of patients in a skilled facility.
Skills
- Microsoft Word
- Operations management
- Staff supervision
- Performance appraisal
- Patient care planning
- Marketing strategies
- Client relationship management
- Sales performance tracking
- Regulatory compliance
- Budgeting and accounting
- Effective communication
- Problem solving
- Training and development
- Customer satisfaction
- Contract management
- Human resources
- Employee development
- Staff management
- Excel
- Access
- Power Point
- Outlook Express
- Microsoft Windows XP
- Microsoft Office XP Professional
- Microsoft Server 2003
- 2008
- Hyper-V
- Microsoft Exchange 2003
- 2007
- Citrix
- Terminal Server
- VMware ESX Server
- Dell Equallogic iSCSI SANS
- Sonic wall
- Watch guard
- Cisco Fire walls
- Project management
- Communication skills
- Technical talents
- Programming Skills
- Quick Learner
- Analytical abilities
- Problem-solving abilities
- Management Skill
- Telephone usage
- Patient satisfaction survey
Certification
LPN- Licensed Practical Nurse, Florida, 2010
Timeline
Owner
HERE FOR YOU HOME HEALTH LLC.
01.2024 - Current
Office Manager
Diamond Home Health
01.2019 - 01.2021
Doc Order Tracker
Trilogy Home Health
01.2017 - 01.2019
Staffing Scheduler
Total Home Health
01.2012 - 01.2017
Office Manager / Staffing Scheduler
Team Nursing Home Health
01.2011 - 01.2013
Office Manager
Atlantic Home Health Agency
01.2009 - 01.2011
Staffing Coordinator
Atenda Nursing Managements
01.2004 - 01.2009
Patient Assistant Liaison
Cleveland Clinic Hospital
01.2001 - 01.2004
Nurse Tech / Rehab Aide
Hempstead Park Nursing & Rehab
01.1996 - 01.2001
Certified Nursing Assistant
Professional Placement Nursing
01.1996 - 01.1998