Ludmylla Burnett
Newport News,VA
Summary
Passionate aviation enthusiast with a strong focus on customer service. Experienced in ramp operations, passenger and guest services, and multilingual communication. Eager to apply skills as a flight attendant to provide excellent service and create an adventurous flight experience.
Overview
15
15
years of professional experience
Work History
Ramp Agent (Rehire)
Piedmont Airlines
11.2024 - Current
- Back on the ramp and ready to take flight! With my experience and a fresh burst of energy, I manage aircraft ground services and ensure every plane gets to the skies safely and on time
- Safely and efficiently manage ramp operations for arriving and departing flights
- Load and unload cargo, check baggage, and ensure proper equipment handling
- Communicate directly with ground and flight crews to ensure timely departures
- Embrace the fast-paced environment and always bring a positive, proactive attitude to the job
Customer Service Agent
American Airlines
04.2019 - 05.2021
- I was the friendly face customers could rely on for smooth sailing, whether at the ticket counter or boarding gate
- Speaking English, Spanish, and Portuguese, I helped passengers feel at ease and made sure they got the right information with a smile
- Issued and reissued tickets, checked passengers in, and assisted with seat assignments
- Provided special assistance for customers with unique needs, including international and special accommodations
- Answered inquiries with precision and care, creating memorable experiences for travelers
Ramp Agent
Piedmont Airlines
11.2017 - 04.2019
- Here, I honed my skills working in high-pressure, fast-paced environments, overseeing everything from baggage handling to aircraft inspection
- I took pride in being the key to on-time flights!
- Operated service vehicles and equipment with precision and safety
- Managed aircraft servicing and ensured everything was in place for the next flight
- Led the team with a can-do attitude, meeting all performance goals even on the busiest days
Front Desk Clerk/Night Auditor
Holiday Inn Express
01.2017 - 10.2017
- Customer service
- Count me in! Whether it was greeting guests or handling check-ins, I made sure everyone felt welcome and had everything they needed for a stress-free stay
- Managed reservations, processed payments, and handled guest inquiries with exceptional attention to detail
- Multitasked like a pro, ensuring all guest needs were met with a smile, from check-in to check-out
Customer Service Manager/Ground Service Coordinator
People Express Airlines
06.2014 - 10.2014
- At People Express, I had the opportunity to coordinate travel, handle customer inquiries, and ensure that everything was set for smooth flights
- I was always prepared for any challenge that came my way, whether it was a tight deadline or a special customer need
- Managed check-in and boarding procedures, ensuring all passengers and cargo were accounted for
- Assisted in coordinating flight schedules and resolving any last-minute issues with a smile
Cross Utilized Customer Service Agent
Envoy Air
12.2012 - 06.2014
- From ticketing to baggage handling and everything in between, I became the go-to person at the airport for ensuring a flawless experience for our passengers
- Assisted with boarding, deplaning, and all pre-flight and post-flight services
- Ensured passengers had everything they needed before boarding, including any special accommodations
Customer Service Representative
TAM Airlines (LATAM Air)
01.2010 - 06.2012
- Bringing my multilingual skills to TAM Airlines, I provided world-class service to passengers while overseeing the coordination of flight schedules and resolving any travel disruptions
- Working for a global airline, I fine-tuned my communication skills and developed an understanding of diverse cultural needs
- Provided top-notch service to both English and Portuguese-speaking passengers, ensuring they felt comfortable and informed
- Assisted with ticketing, check-in, boarding, and baggage handling in a fast-paced, international environment
- Helped resolve any issues, ensuring smooth transitions for both customers and the airline
Education
Associate Degree - Business Management
Florida Metropolitan University
Pompano Beach, FL06.2010
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL06.2003
Skills
- Fluent in English
- Fluent in Portuguese
- Fluent in Spanish
- Expert in customer service
- Expert in relationship building
- Proficient in Microsoft Office
- Proficient in airport operations systems
- Strong organizational abilities
- Strong multitasking abilities
- Experience working with diverse range of people
- Ability to keep cool under pressure
References
Available upon request.
Hobbies and Interests
I thrive on exploring the world, immersing myself in diverse cultures, savoring unique cuisines, and learning new languages to create meaningful connections. I’m deeply passionate about delivering exceptional customer experiences, staying active and energized, capturing the beauty of travel through photography, and keeping up with the ever-evolving aviation industry. Beyond travel, I love taking my children on exciting adventures, crafting, reading, and sparking their imagination to see the world as a place of endless wonder. I’m equally devoted to designing warm, inviting spaces through home décor and interior projects that reflect creativity and care. My greatest joy comes from nurturing the next generation to embrace curiosity, kindness, and a love for exploration.
Awards
- Customer Service Award, Norfolk Airport, 2014
- Guest Services and Concierge Award, Club Carlson, 2015
Timeline
Ramp Agent (Rehire)
Piedmont Airlines
11.2024 - Current
Customer Service Agent
American Airlines
04.2019 - 05.2021
Ramp Agent
Piedmont Airlines
11.2017 - 04.2019
Front Desk Clerk/Night Auditor
Holiday Inn Express
01.2017 - 10.2017
Customer Service Manager/Ground Service Coordinator
People Express Airlines
06.2014 - 10.2014
Cross Utilized Customer Service Agent
Envoy Air
12.2012 - 06.2014
Customer Service Representative
TAM Airlines (LATAM Air)
01.2010 - 06.2012
High School Diploma -
Miami Beach Senior High School
Associate Degree - Business Management
Florida Metropolitan University
Similar Profiles
Derrick ConnorDerrick Connor
Ramp Agent at Piedmont AirlinesRamp Agent at Piedmont Airlines
VALERIE PEDLARVALERIE PEDLAR
GATE AGENT/CUSTOMER SERVICE AGENT at American Airlines/Piedmont AirlinesGATE AGENT/CUSTOMER SERVICE AGENT at American Airlines/Piedmont Airlines
John TalmageJohn Talmage
Fleet Service Agent at Piedmont AirlinesFleet Service Agent at Piedmont Airlines