Ludnie Joubert
Woodstock,GA
Summary
As a highly accomplished and talented Administration Healthcare professional with more than 25 years of clinical and operational experience, diverse talents, knowledge directing leadership skills to help meet the vision and mission of any company. Focused Clinical Director with a background spent overseeing budgets, P&L. A highly collaborative leader with skills in assigning caseloads, participates in meetings with clinical staff ensuring that facility policies are observed. Offering exemplary communication and organizational skills.
Overview
29
29
years of professional experience
Work History
Director of Clinical Operations
North Atlanta Primary Care/Southeast Medical Group
03.2021 - Current
- Coordinate practices operations and activities in the clinical, on a day-to-day operation.
- Developed and updated department goals and achievements.
- Kept records and expenses review P&L quarterly while recommending opportunities to always be on top.
- Reduced cancellations & no shows by 50%
- Participates in the operational and capital budget of the company.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support among team members.
- Reduced operational costs through efficient resource allocation and budget management.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Drove the successful accreditation of clinical facilities by demonstrating adherence to industry standards and maintaining a high level of operational excellence.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Streamlined patient enrollment process, increasing participant numbers in clinical trials without sacrificing quality or safety standards.
- Implemented new policies and educated staff on changes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA administration.
Regional Practice Manager
Northside Hospital
11.1995 - 02.2021
- Oversees and manages the daily operations for the physician practices of 22 primary care providers and ensures goals and objectives are met
- Planned and managed all financial aspects including adherence to project budget and contracts.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
Education
Masters in Healthcare Administration - Healthcare Administration
Phoenix University
Phoenix Arizona10.2019
Bachelors in Healthcare Administration - Healthcare Administration
Reinhardt University
Waleska, GA12.2017
Skills
- Clinical Research
- Protocol development
- Clinical Leadership
- Collaborative skills
- Effective Communication
- Employee Performance Evaluations
- Performance Metrics
- Budget Development
Accomplishments
Director, Practice Manager, for Multi-Physician primary Practices, strategic planning, operational support, financial operations oversight, business development, process improvement, team leaderships.
References
Will be provided upon request
Timeline
Director of Clinical Operations
North Atlanta Primary Care/Southeast Medical Group
03.2021 - Current
Regional Practice Manager
Northside Hospital
11.1995 - 02.2021
Masters in Healthcare Administration - Healthcare Administration
Phoenix University
Bachelors in Healthcare Administration - Healthcare Administration
Reinhardt University
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