Luduyck Amaya Naranjo
San Jose,IL
Summary
A highly skilled professional with a proven track record in team leadership, strategic planning, and organizational excellence. Able to effectively equip employees with the knowledge and tools to handle daily tasks and meet customer expectations. A dedicated trainer and mentor with exceptional management abilities and a results-oriented approach.
Overview
16
16
years of professional experience
Work History
Janitorial Supervisor
Brilliant General Maintenance Inc.
2022.08 - Current
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Fostered a positive work environment through clear communication channels between employees.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
- Addressed and resolved staff conflicts, promoting harmonious working environment.
- Improved client satisfaction by conducting regular inspections and addressing concerns promptly.
- Collaborated with event staff, addressing any cleanup concerns promptly and efficiently.
- Assisted with setup and breakdown of event spaces, ensuring timely completion of all necessary tasks.
- Enhanced event cleanliness by effectively performing thorough pre-event and post-event cleaning tasks.
Janitor
Slingshot Connections
2021.08 - 2022.07
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies, break and conference rooms.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
Manager
Dentix
2019.04 - 2021.07
- Streamlined office and clinic processes by implementing efficient administrative systems and procedures.
- Facilitated meetings among various departments to address challenges or issues affecting the organization's goals.
- Implemented data management systems to track key performance metrics and inform strategic decisionmaking.
- Led, directed, managed and mentored administrative and operational staff members.
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness.
- Maintained compliance with industry regulations through diligent record-keeping and regular audits.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Improved customer satisfaction rates by streamlining communication channels between departments and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Supervisor
Claro Colombia
2009.02 - 2019.03
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Especialist - Business Management
Pedagogical And Technological University of Colomb
Colombia04.2016
Bachelor's Degree - Economics
Pedagogical And Technological University of Colomb
Colombia04.2015
Skills
- Staff Management
- Supervisory Experience
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Team Leadership
- Interpersonal Skills
- MS Office
Languages
Spanish
English
Timeline
Janitorial Supervisor
Brilliant General Maintenance Inc.
2022.08 - Current
Janitor
Slingshot Connections
2021.08 - 2022.07
Manager
Dentix
2019.04 - 2021.07
Supervisor
Claro Colombia
2009.02 - 2019.03
Especialist - Business Management
Pedagogical And Technological University of Colomb
Bachelor's Degree - Economics
Pedagogical And Technological University of Colomb
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