Ludwika Caceres
Naples,Florida
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at Syren and other notable establishments. Excelled in high-pressure situations, enhancing customer satisfaction and streamlining service operations. Skilled in multitasking and effective time management, with a flair for foreign languages and telephone reception.
Overview
2
2
years of professional experience
Work History
Host
Syren
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Mela’s Cafe
06.2024 - 02.2025
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Burger King
01.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Receptionist
L D Private Duty Home Care
03.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Marco Island Academy
2255 San Marco Rd, Marco Island, Fl05.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Telephone reception
- Reservations
- Foreign language skills
Timeline
Host
Syren
01.2025 - Current
Server
Mela’s Cafe
06.2024 - 02.2025
Receptionist
L D Private Duty Home Care
03.2024 - 06.2024
Cashier
Burger King
01.2023 - 07.2024
High School Diploma -
Marco Island Academy
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