Lue Moua
Charlotte,NC
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment. Safety-minded and goal-oriented. Extremely competitive and an always get to "yes" attitude. Well spoken and possess an ability to handle pressure. Possess the ability to adapt on the fly communicatively and understand and work with the many different personalities. High-motored individual who always strives for perfection, even while understanding that perfection may be unattainable.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Ferguson HVAC Supply
Kannapolis, NC
12.2021 - 03.2025
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Disciplined employees to encourage compliance with company policies and procedures.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Established strong working relationships with external partners such as vendors and suppliers.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified opportunities for process improvement initiatives within the branch.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Coordinated bi-annual physical inventory to insure accurate inventory in preparation to better serve the customer.
- Made periodical visits and check ups with customers to insure optimal customer service.
- Attended monthly safety meetings as well as held branch safety meetings to insure safe practices and focuses within the branch.
Counter Supervisor
Ferguson HVAC Supply
Charlotte, NC
11.2017 - 12.2021
- Prepared workstations with ingredients and tools to increase efficiency.
- Answered phones, responded to emails and directed calls and messages appropriately.
- Explained goals and expectations required of trainees.
- Maintained accurate records of all transactions, including daily sales totals and shift reports.
- Maintained cleanliness and organization of counter store.
- Served walk-in customers ordering material.
- Handled warranty claims.
- Trained associates both on the programs we utilized as well as educate them on the basics of the HVAC industry.
- Handled returns and coordinated with receiving to to insure accurate inventory.
- Handled hiring of new associates and reviews of existing associates.
- Maintained as well as grow business with both new and existing customers.
- Coordinated replenishment of product in the counter store as well as kept product stations updated for promotional sales.
Shipping and Receiving Coordinator
Ferguson HVAC Supply
Charlotte, NC
03.2017 - 11.2017
- Coordinated returns process, including inspection and restocking of merchandise.
- Assisted with loading and unloading trucks using forklifts or pallet jacks as needed.
- Reviewed supplies inventory levels and purchased necessary items.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Implemented process improvements to enhance shipping efficiency and accuracy.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared and led staff training and instruction.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Performed periodic cycle counts to maintain accurate inventory levels.
- Prepared orders for shipment while utilizing many different types of machinery and forklifts.
Warehouse Trainer
Owens & Minor
Kings Mountain, NC
09.2008 - 03.2013
- Coordinated with management to develop effective strategies for improving team productivity.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Developed and implemented training programs for warehouse staff to ensure compliance with safety regulations.
- Evaluated employees and offered constructive feedback to encourage performance improvements.
- Held training sessions to provide additional information and guidance to current staff.
- Participated in industry conferences and seminars related to warehouse operations best practices.
- Showcased proper methods for accomplishing daily warehouse responsibilities.
- Demonstrated safety procedures in action by showing proper use of warehouse equipment.
- Developed individualized learning plans based on each employee's needs.
- Prepared detailed documentation regarding safety protocols, operating instructions, and processes, as needed by warehouse staff.
- Ran discrepancy reports to insure accuracy of inventory.
- Tested and certified new employees on forklifts.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC05-2006
Skills
- Team building
- Sales strategy
- Customer service
- Financial analysis
- Employee training
- Process improvement
- Performance management
- Conflict resolution
- Relationship building
- Coaching and mentoring
- Product training
- Sales professional
- Interviewing and hiring
- Staff training
- Staff management
- Security and safety protocols
- communicative adaptability
- Decade worth of many different types of forklift experience
- Multitask
- Ability to learn quickly
- Self-motivated and highly motivated
- Loyal
- Extremely competitive
Languages
English
Professional
Hmong
Professional
Certification
- CPR/AED/ First Aid certified through NationalCPFoundation(ID# 1641E8)
Affiliations
- Leader of Men's group at Hmong Lutheran Church
- Leader of siblings even as the second youngest in a family of 8
- QB and leader of flag football team for 20 years
- Coached youth football for 9 years
- Captain of school soccer team
- Counselor to many young aspiring youth and young adults
Timeline
Branch Manager
Ferguson HVAC Supply
12.2021 - 03.2025
Counter Supervisor
Ferguson HVAC Supply
11.2017 - 12.2021
Shipping and Receiving Coordinator
Ferguson HVAC Supply
03.2017 - 11.2017
Warehouse Trainer
Owens & Minor
09.2008 - 03.2013
High School Diploma -
Central Piedmont Community College
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