Lue Vang
Fresno,CA
Summary
Dynamic Customer Service Sales Representative with proven success at CINTAS, excelling in client relationship management and achieving sales quotas. Skilled in upselling and contract negotiations, I effectively tailored solutions to meet customer needs, enhancing satisfaction and loyalty. Adaptable and organized, I thrive in fast-paced environments, consistently delivering exceptional results.
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Customer Service Sales Representative
CINTAS, Professional Uniform and Facility Services
09.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Attended weekly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Customer Service - Deli Clerk
Winco Foods
03.2009 - 11.2024
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Skills
- Adaptability and flexibility
- Client relationship management
- Time management
- Phone etiquette
- Persuasion techniques
- Multitasking and organization
- Upselling
- Product knowledge
- Contract negotiations
- Sales techniques
Languages
Hmong
Native or Bilingual
Timeline
Customer Service Sales Representative
CINTAS, Professional Uniform and Facility Services
09.2024 - Current
Customer Service - Deli Clerk
Winco Foods
03.2009 - 11.2024