Christian Lueckert
Saint Johns,Florida
Summary
Diligent professional with 20 years of experience working in customer service and many different professional roles. One year of experience writing inspection reports on residential properties. Visiting homes and conducting a thorough examination of structural integrity and operation of all essential systems and components. Applying a keen eye to catch and report defects both blatant and latent.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Home Inspector
Self Employed
01.2024 - Current
- Completed InterNACHI home inspection course
- Including certifications for Wind Mitigation, Thermal Imaging, and Wood Destroying organisms
- Experience providing excellent customer service, communicating with clients and providing detailed written and oral inspection reports.
Data Analyst
Telus International AI Inc.
10.2023 - Current
- Perform data collection and analyze various data sets related to improving AI responses and search engine optimization
- Comparing the information provided and then producing written reports that help companies improve websites, product placement, and marketing per varying sets of guidelines
- Requires working independently, a very high degree of accuracy, and attention to detail while meeting strict deadlines with varying workload requirements.
ADS Assessor
Telus International AI Inc.
02.2022 - 10.2023
- Roles included matching keywords to ad text to verify the effectiveness of ad campaigns, comparing ad text from different retailers to determine how well a user's likely intent was matched by different data sets, and determining the retail intent of keyword searches
- This role relied on rapidly evaluating a diverse data set and applying the correct rating based on established guidelines.
Multimedia Auditor
Telus International AI Inc., Lionbridge Global Sourcing Solutions, Inc., Remote Work
01.2019 - 01.2022
- Perform daily audits reviewing work submitted by Multimedia Judges to ensure their work meets a high standard of accuracy
- Review research submitted by two teams totaling 25 employees in the United States and Hong Kong
- Provide daily feedback to members of the team identifying any errors made and report any quality issues to management teams
- Complete weekly Excel spreadsheet summarizing auditing results from the week and answering any questions submitted by team members
- Work closely with several management teams to recommend ways to improve rating accuracy and recommend improvements to internal processes
- During this time I also performed work for the Action Item Quality review team when tasks were available
- This role involved reviewing meeting recordings and identifying times in the meeting when something was discussed that would require additional action after the meeting concluded.
Multimedia Judge
Lionbridge Global Sourcing Solutions, Inc., Remote Work
12.2012 - 01.2019
- Worked as an independent contractor reviewing IT data in a fast pace environment
- Performed detailed reviews and evaluations
- Provided feedback of images/videos based on an objective set of guidelines using online tools
- Quickly identified and assessed content relevant to a particular search
- Worked independently and as a self-starter with minimal supervision.
Self-Directed New Accounts Specialist
Merrill Lynch
04.2010 - 11.2012
- Worked with internal compliance and legal teams to insure new account applications
- Interacted with customers to discuss disclosure and filing requirements
- Worked directly with internal legal counsel at Merrill Lynch to ensure federal guidelines for establishing brokerage accounts were met
- Maintained a current knowledge of government regulatory guidelines to insure account process was in compliance
- Maintained and completed all required applications for new accounts, assisted other internal teams at Merrill Lynch and worked directly with customers who had elevated complaints or issues in completing new account applications.
Plan Participant Service Representative
Merrill Lynch
05.2007 - 04.2010
- Provided customer service for participants in 401k plans, defined benefit plans and stock option plans
- Duties included providing recommendations for improving service, and maintaining complex Excel spreadsheets that tracked team performance
- Promoted in 2008 from a general broad-based service team to an executive service team which provides direct customer service to executives in several Fortune 500 Companies
- Headed several projects that reviewed current procedures and helped to identify ways to increase efficiency
- Rated as a top performer at every employer review
- Exceeded referral and sales requirements
- Served as a mentor for new hires.
Transaction Specialist
Wachovia Bank
02.2005 - 05.2007
- Sold retail and special bank products to customers and provided customer service
- Assisted in opening accounts
- Worked on a bank fraud prevention team that reviewed bank policies and procedures to help identify and flag suspicious activity and which continually reviewed and evolved bank policies to help prevent loss
- Generated new business through presentations of bank products to customers and made follow up calls to new customers
- Trained new employees.
Mortgage Broker
Canopy Financial
01.2004 - 11.2004
- Worked as a loan processor and loan originator
- Generated leads by working closely with local real estate companies and presenting residential and commercial loan products
- Provided loan counseling to clients.
Education
No Degree - Home Inspection
InterNachi International Association of Home Ins.
Boulder, CO01.2024
Bachelors of Science in Psychology -
University of Florida, Gainesville, Florida
12.2003
Associate of Arts -
Daytona Beach Community College, Daytona Beach, Florida
08.2001
Skills
- DIY projects including woodworking, construction, and home renovations and repairs
- Home Repair and Renovations: Experienced demoing and completing home renovations from start to finish, including a full bathroom renovation Masonry fireplace, from pouring the footer to finishing with a stone veneer
- Structural Inspection
- HVAC Inspection
- Photography
- Client Interviewing
- Computer literate in Windows and MAC OS
- Experience working with advanced spreadsheets in Microsoft Excel, and using Microsoft Office Suite 2007 to 2024
- Runner, volunteer stroke and turn judge for children’s swim team, and former Puppy Raiser and Camper for K9s for Warriors
Certification
- Home Inspector, Florida, 01/01/24
- All Lines 0620 Adjuster License, 03/01/22, Present
- Series 7 Investment License, 01/01/07, 10/01/13
- Series 66 Investment License, 01/01/07, 10/01/13
- Licensed Real Estate Agent, 01/01/04, 12/01/06
- Licensed Mortgage Broker, 01/01/04, 12/01/06
Timeline
Licensed Home Inspector
Self Employed
01.2024 - Current
Data Analyst
Telus International AI Inc.
10.2023 - Current
ADS Assessor
Telus International AI Inc.
02.2022 - 10.2023
Multimedia Auditor
Telus International AI Inc., Lionbridge Global Sourcing Solutions, Inc., Remote Work
01.2019 - 01.2022
Multimedia Judge
Lionbridge Global Sourcing Solutions, Inc., Remote Work
12.2012 - 01.2019
Self-Directed New Accounts Specialist
Merrill Lynch
04.2010 - 11.2012
Plan Participant Service Representative
Merrill Lynch
05.2007 - 04.2010
Transaction Specialist
Wachovia Bank
02.2005 - 05.2007
Mortgage Broker
Canopy Financial
01.2004 - 11.2004
No Degree - Home Inspection
InterNachi International Association of Home Ins.
Bachelors of Science in Psychology -
University of Florida, Gainesville, Florida
Associate of Arts -
Daytona Beach Community College, Daytona Beach, Florida
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