Lue Katrina Kilgore
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options in diverse fields of employment
Overview
17
17
years of professional experience
Work History
Night Auditor
Courtyard By Marriott Savannah Historic District
07.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Entered and updated sensitive customer information during check-ins and room changes.
- Logged wake-up call requests and set up automatic rings in system.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered questions and addressed, resolved problems, or escalated issues to management personnel to satisfy customers.
Night Auditor
Best Western Plus
03.2023 - 07.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
Night Auditor Supervisor
Springhill Suites
05.2022 - 03.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained new employees, demonstrating best methods for serving clients and guests.
Independent Contractor
Andvaris Virtual Solutions
03.2020 - 12.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Developed and maintained user documentation to establish product understanding.
- Optimized websites and mobile applications to achieve maximum performance.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Restaurant Owner/Operator
Khammy's Kitchen
03.2021 - 08.2021
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
Rental Sales Agent
Enterprise Holdings
03.2018 - 04.2020
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manufacturing Specialist
Georgia-Pacific
05.2008 - 11.2017
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
- Served as technical liaison between customer, manufacturing, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
- Utilized SAP and ICPAQ to check inventory levels and determine if there was sufficient merchandise to drive sales.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted, moved and delivered materials to and from designated work areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Assistant Restaurant Manager
Captain D's Seafood
03.2007 - 05.2008
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Doctor of Ministry - Ministry
South University
Savannah, GA12.2025
Bachelor of Science - Business Management
University of Phoenix
Savannah, GA04.2016
Certificate of Completion - Manufacturing Specialist
Savannah Technical College
Savannah, GACertificate of Completion - Business And Customer Service
Middle Georgia Technical College
Warner Robins, GADiploma - Culinary Arts
Middle Georgia Technical College
Warner Robins, GANational Certificate - Medical And Billing Coding
Atlanta Institute of Technology
Atlanta, GASkills
- Reporting Capabilities
- Complaints Management
- Teamwork and Collaboration
- Registration Processing
- Employee Retention
- Recruiting
- Training Development
- Project Management
- Benefits Administration
- Customer Relations
- Contract Negotiation
- Microsoft Office Suite
- Presentation Preparation
Timeline
Night Auditor
Courtyard By Marriott Savannah Historic District
07.2023 - Current
Night Auditor
Best Western Plus
03.2023 - 07.2023
Night Auditor Supervisor
Springhill Suites
05.2022 - 03.2023
Restaurant Owner/Operator
Khammy's Kitchen
03.2021 - 08.2021
Independent Contractor
Andvaris Virtual Solutions
03.2020 - 12.2022
Rental Sales Agent
Enterprise Holdings
03.2018 - 04.2020
Manufacturing Specialist
Georgia-Pacific
05.2008 - 11.2017
Assistant Restaurant Manager
Captain D's Seafood
03.2007 - 05.2008
Doctor of Ministry - Ministry
South University
Bachelor of Science - Business Management
University of Phoenix
Certificate of Completion - Manufacturing Specialist
Savannah Technical College
Certificate of Completion - Business And Customer Service
Middle Georgia Technical College
Diploma - Culinary Arts
Middle Georgia Technical College
National Certificate - Medical And Billing Coding
Atlanta Institute of Technology
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