Luella Freshwater
Grand Prairie,TX
Summary
I'm an Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I started at my current job as a cashier. I received 2 promotions in 1 month. I became the Copy and Print manager, I because the Operations Manager, and now I'm the Assistant Store Manager.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Office Max
04.2023 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Operational Manager
Office Depot Inc
02.2018 - 03.2023
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shift Lead Supervisor
Walgreen's Pharmacy
08.2015 - 11.2017
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enforced company policies and regulations with employees.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
Education
GED -
Greenville High School
Greenville MsSkills
- Retail Operations
- Inventory Control
- Customer Relations
- Team Building and Leadership
Timeline
Assistant Store Manager
Office Max
04.2023 - Current
Operational Manager
Office Depot Inc
02.2018 - 03.2023
Shift Lead Supervisor
Walgreen's Pharmacy
08.2015 - 11.2017
GED -
Greenville High School
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