LUEVENIA DONELLA BAILEY
LORAIN,OHIO
Summary
Talented professional with expert sales and CUSTOMER SERVICE talents. Composed persona known for having excellent drive. Insight ASSISTANT MANAGER with OVER 10 years of customer service experience. Reliable employee seeking ADMINSTRATIVE ASSISTANT position. Offering excellent communication and good judgment.
Overview
23
23
years of professional experience
Work History
Certified Home Health Aide
Comfort Keepers
Westlake, OH
03.2018 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated
- Managed 5 and over night shifts at clients home
Assistant Manager
Tiny Royalty Childcare
Elyria, OH
03.2016 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed over 50 customer and 15 calls per day .
Assistant Manager
Party Place
Elyria, OH
06.2015 - 12.2017
- Open and close store
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Manage to deal with 1 to 3 complaint daily
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Administrative Assistant
VALUABLE SOULTIONS
Lorain, OH
10.2012 - 01.2015
- Data entry
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed Access databases converting complex data into easy-to-interpret data.
Customer Service Representative
TELETCH
Amherst, OH
10.2010 - 10.2011
- Manage upset customers, conflicts and challenging situations
- Build rapport, listen, clarify and mange conversational flow
- Trouble shooting customer phone
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
ALLSTATE MARKETING
Elyria, OH
01.2004 - 07.2009
- Communicated & followed up effectively with sales department regarding customer accounts on a timely basis.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
Factory Worker
PLASTIC COMPONETS INC
01.2003 - 01.2004
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Took part in company-offered training sessions to improve skills and knowledge.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Carefully packaged finished products and prepared for shipment.
EXCELLENCE
- TEAM PLAYER
- Take all phone calls
- Registration
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Assisted in recruiting, hiring and training of team members
- Developed and launched loss-prevention program, reducing theft 60%
- Reported issues to higher management with great detail
- Maintained cleanliness and organization of Party Place workspace, working closely with employees to systemize tasks
Education
Associate - Accounting
Lorain County Community College
Elyria, OH05.2020
Certificate Accounting – Book Keeping – December 15, 2019 Elyria, Ohio Certificate Payroll Clerk – May 18, 2019 Elyria, Ohio Certificate Human Resource Management -
Lorain County Community College
Elyria, OH12.2019
Certificate Payroll Clerk -
Lorain County Community College
Elyria, OH05.2019
Associate - Business Administration Human Resource Management
Lorain County Community College
Elyria, OH05.2019
Associate Business Administration Management -
Lorain County Community College
Elyria, OH05.2018
Associate Business Management - Business Administration - Management
Lorain County Community College
Elyria, OH05.2018
Certified Home Health AIDE -
Restoration Homecare Agency LLC
Cuyahoga County03.2018
Associate of Arts - Business
Lorain County Community College
Elyria, OH05.2017
Skills
- Disaster Preparedness
- Product Inspection
- Total Quality Management
- Process Documentation
Accomplishments
- Supervised team of 12 staff members.
Timeline
Certified Home Health Aide
Comfort Keepers
03.2018 - Current
Assistant Manager
Tiny Royalty Childcare
03.2016 - Current
Assistant Manager
Party Place
06.2015 - 12.2017
Administrative Assistant
VALUABLE SOULTIONS
10.2012 - 01.2015
Customer Service Representative
TELETCH
10.2010 - 10.2011
Customer Service Representative
ALLSTATE MARKETING
01.2004 - 07.2009
Factory Worker
PLASTIC COMPONETS INC
01.2003 - 01.2004
EXCELLENCE
Associate - Accounting
Lorain County Community College
Certificate Accounting – Book Keeping – December 15, 2019 Elyria, Ohio Certificate Payroll Clerk – May 18, 2019 Elyria, Ohio Certificate Human Resource Management -
Lorain County Community College
Certificate Payroll Clerk -
Lorain County Community College
Associate - Business Administration Human Resource Management
Lorain County Community College
Associate Business Administration Management -
Lorain County Community College
Associate Business Management - Business Administration - Management
Lorain County Community College
Certified Home Health AIDE -
Restoration Homecare Agency LLC
Associate of Arts - Business
Lorain County Community College
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