Luevonia Monique Mitchell
Atlanta,GA
Summary
Customer-focused OpenShift engineer with 8+ years of experience supporting enterprise, government, and mission-critical environments across IT support, platform engineering, and infrastructure operations. Proven ability to act as a trusted technical advisor, proactively prevent incidents, and advocate for customers across engineering and cross-functional teams. Expertise in Red Hat OpenShift, Linux systems, and compliance-driven environments. Maintains active Public Trust and TS/SCI eligibility.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OPENSHIFT TECHNICAL SUPPORT ENGINEER
Red Hat
Remote
04.2025 - Current
- Serve as a trusted technical advisor for enterprise customers operating Red Hat OpenShift Container Platform in production and mission-critical environments.
- Own complex customer issues end-to-end, coordinating across platform, storage, networking, and engineering teams to drive supported resolutions.
- Proactively identify configuration risks, architectural gaps, and operational anti-patterns to prevent incidents before customer impact.
- Perform root cause analysis using must-gathers, sosreports, Prometheus metrics, logs, and oc tooling, delivering clear and actionable remediation guidance.
- Guide customers through OpenShift upgrades, lifecycle planning, and supportability considerations, including EOL awareness.
- Advocate for customers with engineering by clearly articulating technical findings, impact, and reproduction details.
- Support both connected and disconnected OpenShift environments, including registry mirroring and air-gapped workflows.
LINUX SYSTEMS ENGINEER
Noblis ESI
Warner Robins, GA
10.2022 - 03.2025
- Owned the operation and continuous improvement of a Continuous Evaluation Environment (CEE) supporting development, testing, security scanning, and customer workloads.
- Deployed, managed, and supported Red Hat OpenShift clusters enabling CI/CD pipelines, application testing, Fortify scans, and ACAS scans.
- Provided platform-level guidance to internal stakeholders to ensure environments remained stable, supported, and compliant.
- Proactively monitored system health, performance, and security posture, identifying and mitigating risks prior to mission impact.
- Led vulnerability management efforts using Tenable Nessus, ACAS, SCAP, and STIG tools, prioritizing remediation based on operational risk.
- Planned and executed system patching and upgrades in alignment with NIST, DISA, and DoD compliance requirements.
- Collaborated with security, networking, application, and vendor teams to deliver scalable, supportable platform solutions.
- Automated provisioning and configuration workflows using Ansible to improve consistency, scalability, and operational efficiency.
- Served as a technical liaison with vendors including Red Hat, Commvault, NetApp, Pure Storage, and ServiceNow.
CLIENT SYSTEMS SUPPORT ROLES
U.S. Air National Guard / Gwinnett Technical College
Atlanta, GA
01.2017 - 03.2022
- Delivered enterprise IT support across secure and compliance-driven environments.
- Provided hands-on and remote support for hardware, operating systems, networking, and user access.
- Managed user accounts, access controls, and system deployments for hundreds of users.
- Ensured systems remained secure, available, and compliant with organizational standards.
- Built a strong foundation in customer support, troubleshooting, and operational excellence.
Education
Bachelor of Science - Information Technology
Western Governors University
01.2025
Skills
- Red Hat OpenShift Platform Operations
- Customer Advocacy
- Proactive Risk Identification & Incident Prevention
- Enterprise Linux Administration (RHEL)
- Kubernetes & OpenShift Troubleshooting
- OpenShift Lifecycle Management (Install, Upgrade, EOL)
- Observability, Logs, Metrics & Root Cause Analysis
- Automation & Configuration Management (Ansible)
- Security, Compliance & Vulnerability Management
- Cross-Functional & Vendor Collaboration
Certification
- Red Hat Certified System Administrator (RHCSA) — June 2025
- CompTIA Security+
- CompTIA Network+
- Linux Essentials Certification (LPI)
- AWS Certified Cloud Practitioner
Certificates
Red Hat Certified System Administrator (RHCSA) — June 2025
CompTIA Project+
CompTIA Network+
Linux Essentials Certification (LPI)
AWS Certified Cloud Practitioner
Timeline
OPENSHIFT TECHNICAL SUPPORT ENGINEER
Red Hat
04.2025 - Current
LINUX SYSTEMS ENGINEER
Noblis ESI
10.2022 - 03.2025
CLIENT SYSTEMS SUPPORT ROLES
U.S. Air National Guard / Gwinnett Technical College
01.2017 - 03.2022
Bachelor of Science - Information Technology
Western Governors University