Lugenia M. Jaynes-Rosenfeld
Overview
19
19
years of professional experience
Work History
Billing Specialist
Equitable Services Inc
Chicago, Illinois
10.2023 - Current
- Searching each financial statement for any payment inconsistencies or errors
- Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Finding financial solutions for patients or customers who may need payment assistance
- Informing patients or customers of any missed or upcoming payment deadlines
- Calculating and tracking various company financial statements
- Translating medical code if working in a medical setting
National Admissions Consultant
American InterContinental University, Education Center
Schaumberg, IL
10.2017 - Current
- Professionally assist prospective students though the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Develop a rapport with prospective students and maintain contact with them frequently by applying qualitative and quantitative analytical and evaluative techniques
- Conduct in-depth interviews and investigations
- Partner with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs
- Meet quantitative and qualitative goals and objectives set by the institution
- Analyze compliance review, enforcement, complaints and other information
- Conduct in-depth, efficiency and production activity analysis, create special reports of findings for Division Management in order to gauge program’s deficiencies and effectiveness.
Graduation Specialist
My Footpath
Chicago, Illinois
12.2022 - 07.2023
- Provide you with one-on-one guidance to help you complete your degree–from application to graduation
- Navigate applying for financial aid, course registration, enrollment requirements, etc
- Professionally assist prospective students though the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Develop a rapport with prospective students and maintain contact with them frequently by applying qualitative and quantitative analytical and evaluative techniques
- Conduct in-depth interviews and investigations
- Partner with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs
- Meet quantitative and qualitative goals and objectives set by the institution
- Analyze compliance review, enforcement, complaints and other information
- Conduct in-depth, efficiency and production activity analysis, create special reports of findings for Division Management in order to gauge program’s deficiencies and effectiveness.
National Admissions Advisor
DeVry, LaSalle Network LLC
Chicago, IL
07.2022 - 10.2022
- Professionally assist prospective students though the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Develop a rapport with prospective students and maintain contact with them frequently by applying qualitative and quantitative analytical and evaluative techniques
- Conduct in-depth interviews and investigations
- Partner with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs
- Meet quantitative and qualitative goals and objectives set by the institution
- Analyze compliance review, enforcement, complaints and other information
- Conduct in-depth, efficiency and production activity analysis, create special reports of findings for Division Management in order to gauge program’s deficiencies and effectiveness.
Customer Engagement Representative
Chiro One - Medulla LLC
Oak Park, IL
05.2017 - 10.2017
- Effectively executed Medulla’s Community Outreach Program which included, but not limited to spinal health screenings, workshops, and health fairs
- Provided support in Managing the development, implementation and execution of a marketing calendar in conjunction with the Marketing Department
- Kept daily, weekly, and monthly records of external marketing activities
- Apply analytical techniques and evaluative methods to issues or studies concerning programs in order to improve the efficiency and effectiveness of operations
- Worked in conjunction with team members to support the department and our individual region in exceeding yearly and monthly performance metric
- Extensive experience using software and formulas to mine data, performing qualitative and quantitative data analysis and evaluation and subsequently reporting on my analyses.
Store Associate
Defense Commissary Agency, USAG
Vicenza
06.2016 - 03.2017
- Received supplies and equipment of perishable, semi-perishable and non-perishable resale items in the receiving area of the commissary
- Utilized a pallet jack or other similar device to remove items from the truck or van; verified shipments by checking shipping documents, reporting discrepancies and damage
- Performed all sanitation tasks in accordance with DeCA directives
- Also performed Sales Store Checker duties and operated an electronic check-out system.
SPECIAL EDUCATION AIDE, LEAD TEACHER
USAG Vicenza High School, USAG
Vicenza
10.2014 - 06.2016
- Assisted in the special education instructional program for students with disabilities
- Observe, assistant teach and tutor students in the special education and general classrooms
- Apply management principles, organizational theories, structure and techniques; broad knowledge of standardized principles, concepts, policies, objectives, practices and procedures to identify, analyze, and recommend solutions to problems
- INFANTS, PRESCHOOL, STRONG BEGINNINGS, KINDERGARTEN
- USAG Vicenza and USAG Heidelberg Child Development Centers, Vicenza, Italy and USAG Heidelberg
02.2009 - 10.2014
- Duties included but not limited to:
- Establish a program environment that promotes positive child and youth interactions with other children, youth and adults
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules
- Prepare curriculum/program materials and assist with developing a list of needed supplies and equipment
- Interacts with children and youth using approved child guidance and youth development techniques
- Interacts professionally with staff members, parents, and the Command
- Supervised children and youth during daily schedules of indoor and outdoor activities, on field trips, outings and special events
- Promotes and models safety, fitness, health and nutrition practices
- Notifies supervisor on health, fire, and safety compliance concerns
- Helps arrange for/serve appropriate snacks/meals where applicable
- Observes a program participant for signs that may indicate illness, abuse or neglect and reports as directed
- Notes special instructions provided by parents
- Ensure children and youth (as applicable) depart with authorized persons according to written parental instruction
- Assists in maintaining program participation data and completing required daily reports
- Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards.
HOME CHILDCARE PROVIDER, USAG
Mannheim
01.2005 - 01.2009
- Duties included but not limited to
- Creating a safe and healthy learning environment for up to 6 children ages 6 weeks to 12 years old
- Create weekly individual lessons and meal plans for each child
- Provide meals, snacks, education, and affection to children daily
- Schedule routine
- Stay in compliance with all regulations
- The only provider on base providing extended care to single soldiers
- This childcare service could last for days to 18 months 24/7.
Education
Bachelor’s - Business Administration, Project Management
American Intercontinental University
2020
Skills
- Advanced knowledge of all
- MS programs to include Excel Outlook PowerPoint, Publisher, Word, OneDrive and OneNote, Oracle, Close, Process Street, Hub Spot, Box, Teams, Zoom and more (Implementing macros, pivot tables, data visualization; creating and modifying databases, tables, queries and forms; creating custom slides, templates and animation)
- Nonviolent Crisis Intervention Training
- 15 Years of volunteer time with Family Readiness Groups in various positions to include secretary and FRG Leader
- Excellent verbal communication skills and work ethic
References
- References
- Available upon completion
Timeline
Billing Specialist
Equitable Services Inc
10.2023 - Current
Graduation Specialist
My Footpath
12.2022 - 07.2023
National Admissions Advisor
DeVry, LaSalle Network LLC
07.2022 - 10.2022
National Admissions Consultant
American InterContinental University, Education Center
10.2017 - Current
Customer Engagement Representative
Chiro One - Medulla LLC
05.2017 - 10.2017
Store Associate
Defense Commissary Agency, USAG
06.2016 - 03.2017
SPECIAL EDUCATION AIDE, LEAD TEACHER
USAG Vicenza High School, USAG
10.2014 - 06.2016
02.2009 - 10.2014
HOME CHILDCARE PROVIDER, USAG
01.2005 - 01.2009
Bachelor’s - Business Administration, Project Management
American Intercontinental University
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