Lugenia Scott
Swissvale,PA
Summary
Dynamic and detail-oriented professional with strong organizational abilities and effective communication skills, honed at Cornerview Nursing Home. Proven track record in enhancing client satisfaction through attentive listening and customer engagement. Adept at managing high-volume inquiries while maintaining a positive environment, ensuring exceptional service and support for residents and visitors alike.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Cornerview Nursing Home
09.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Home Care Provider
Help At Home Homecare
08.2017 - 04.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.
Resident Care Aide
Arden Courts Memory Care
09.2016 - 07.2018
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
Cashier Assistant
Target Department Store
03.2010 - 12.2012
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
Education
Pharmacy Technician - Pharmarcy Techincian
Everest College
Pittsburgh, PA08-2010
High School Diploma -
Clairton High School
Clairton, PA06-1984
Skills
- Strong organizational abilities
- Organizational time strategies
- Effective communication skills
- Detail-oriented data management
- Customer engagement
- Attentive listening abilities
Certification
- [Area of certification] Training - [Timeframe]
- two weeks of training to become a receptionist. was in customer service in the past.
Pharmacy Technician
Had internship at Target department store. Was taught how to count pills, mix powder medication into liquid, also how to put customers info into the computer. and how to ring out the customer 's medication out of the pharmacy.
Timeline
Receptionist
Cornerview Nursing Home
09.2020 - Current
Home Care Provider
Help At Home Homecare
08.2017 - 04.2020
Resident Care Aide
Arden Courts Memory Care
09.2016 - 07.2018
Cashier Assistant
Target Department Store
03.2010 - 12.2012
Pharmacy Technician - Pharmarcy Techincian
Everest College
High School Diploma -
Clairton High School
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