Summary
Overview
Work History
Education
Skills
Timeline
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LUH ANGGI SATYA MANDARIKA PUTRI

Phoenix,Arizona

Summary

Motivated worker, experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served in a timely and accurate manner. Skilled in multitasking and problem-solving, while maintaining a positive attitude in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

F&B SERVICE

JW MARRIOTT DESERT RIDGE
Phoenix, Arizona
08.2023 - 07.2024
  • Working as a Food Runner, Guest Service Assistant and helping out server for regular dining and Private Event
  • Consistently provided friendly service with a positive attitude towards customers.
  • Maintained a clean and organized work area, adhering to health and safety standards at all times.
  • Assisted in setting up tables for large groups of customers according to restaurant guidelines.

CULINARY CONCIERGE

THE APURVA KEMPINSKI
Nusa Dua, Bali
02.2023 - 05.2023
  • Responsibility to take care of reservation for 9 restaurant in The Apurva Kempinski
  • Utilized problem solving skills to identify solutions for various issues related to concierge duties.
  • Managed incoming calls from customers seeking information or assistance.
  • Provided exceptional customer service at all times in order to exceed expectations.
  • Collaborated with other departments to ensure smooth operations during peak periods.

F&B SERVER

THE APURVA KEMPINSKI
Nusa Dua, Bali
11.2022 - 02.2023
  • Working as a server in the main restaurant of the hotel 'Pala Restaurant & Rooftop Bar'
  • Maintains dining ambiance with enthusiastic attitude
  • Making sure guest's satisfaction
  • Followed established cash handling procedures while ringing up orders on POS system.
  • Restocked bar area before, during and after shifts to ensure adequate supplies were available.

FOOD SERVER

THE GRAND HOTEL
Mackinac Island, Michigan
05.2022 - 10.2022
  • Ensure the guest satisfied throughout their meal during their visit
  • Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.
  • Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system.

RESTAURANT HOSTESS

BRECKENRIDGE SKI RESORT
Breckenridge, CO
12.2021 - 04.2022
  • Greets the guest as they enter the restaurant and escort guest to the table
  • Control and manage the seating chart and make sure seating and dining flow running smooth
  • Helped bus tables and ran food to patrons during high-volume periods.
  • Organized reservations for large parties and special events in accordance with company policies.

F&B SERVICE

WAPA DI UME RESORT & SPA
Ubud, Bali
05.2021 - 10.2021
  • Training as a server at Mr. Wayan Restaurant, responsible for service operation
  • Provided excellent customer service to guests in a fast-paced environment, resolving any issues quickly and efficiently.
  • Assisted customers with product selection, order entry, and payment processing.

Education

BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT

THE INTERNATIONAL TOURISM AND BUSINESS INSTITUTE

GED -

SENIOR HIGHT SCHOOL NO 7 DENPASAR

Skills

  • Ms Word
  • Ms Power Point
  • Computer Literate
  • Ms Excel
  • Food & beverage department (Service)
  • Good communication & networking skills

Timeline

F&B SERVICE

JW MARRIOTT DESERT RIDGE
08.2023 - 07.2024

CULINARY CONCIERGE

THE APURVA KEMPINSKI
02.2023 - 05.2023

F&B SERVER

THE APURVA KEMPINSKI
11.2022 - 02.2023

FOOD SERVER

THE GRAND HOTEL
05.2022 - 10.2022

RESTAURANT HOSTESS

BRECKENRIDGE SKI RESORT
12.2021 - 04.2022

F&B SERVICE

WAPA DI UME RESORT & SPA
05.2021 - 10.2021

BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT

THE INTERNATIONAL TOURISM AND BUSINESS INSTITUTE

GED -

SENIOR HIGHT SCHOOL NO 7 DENPASAR

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