Luiana Mendes De Carvalho
Hurst,TX
Summary
Assistant Front of House Manager with extensive leadership experience in high-pressure environments. Demonstrates a strong commitment to exceptional guest service through efficient operations and effective complaint resolution. Proven ability to enhance customer satisfaction and streamline service processes. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability.
Overview
9
9
years of professional experience
Work History
Front of House Assistant
Fazenda Gaucha- Brazilian SteakHouse
Bedford, TX
03.2022 - Current
- Verified accuracy of orders before delivering them to customers.
- Performed cashier duties including taking payments and handling money transactions.
- Attended daily briefings with team members to discuss upcoming events, promotions and changes in policy or procedure.
- Handled complaints professionally and efficiently to ensure customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
- Ensured that customers were seated comfortably, provided menus and took orders accurately.
- Monitored dining room activity to ensure compliance with health regulations.
- Managed reservations by phone, email or other means as required.
Inside Sales Agent
Coca-Cola
Luanda/Angola, LDA
01.2020 - 12.2021
- Generated leads by researching potential customers online and through industry contacts.
- Analyzed customer needs to offer appropriate solutions and expedite sales process.
- Assisted customers with inquiries and questions regarding products, services, orders, and account information.
- Processed payments from customers using credit cards or other payment methods.
- Collaborated with other departments such as operations, logistics, finance and accounting to resolve customer issues quickly and efficiently.
- Developed relationships with new and existing clients through phone calls, emails, and other communication channels.
- Negotiated contracts with vendors for better prices on products or services.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Administrative Assistant
Airjet Angola Fleet
Lunada/Angola, LDA
04.2016 - 12.2019
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Facilitated communication between different departments within the organization.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Associate of Science - International Relations
Institute of Social Sciences And International Rel
Luanda-Angola12-2016
Intermediate Course in Economics And Law - Economics
Saint Domingos Savio Institute
Lunada/Angola11-2011
Skills
- Order accuracy
- Cash handling
- Customer satisfaction
- Team collaboration
- Reservation management
- Health compliance
- Employee training
- Effective communication
- Conflict resolution
- Inventory management
- Problem solving
- Customer service expertise
- Sales experience
- Stress tolerance
- Promoting specials
- Training and mentoring
- Multilingual
- Catering operations
- Adaptability
Languages
Spanish
Professional
Portuguese
Professional
Timeline
Front of House Assistant
Fazenda Gaucha- Brazilian SteakHouse
03.2022 - Current
Inside Sales Agent
Coca-Cola
01.2020 - 12.2021
Administrative Assistant
Airjet Angola Fleet
04.2016 - 12.2019
Associate of Science - International Relations
Institute of Social Sciences And International Rel
Intermediate Course in Economics And Law - Economics
Saint Domingos Savio Institute
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