Luidi Susana Cowan
Boerne,TX
Summary
To acquire a position utilizing educational experiences as well as communication and leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Amazon Flex - Walmart - Doordash - Favor
05.2021 - Current
- Handled customer complaints in professional and timely manner
- Followed all safety protocols when delivering food items
- Delivered variety of food items to customers in timely manner
- Ensured accurate records of deliveries and customer information
- Ensured food items were delivered to correct addresses
- Maintained positive and professional attitude at all times
- Interacted with customers in professional and friendly manner
- Utilized GPS systems to navigate through different routes
- Followed all company policies and procedures
- Answered customer questions and provided helpful information
Delivery Courier
OnTrac
09.2023 - 01.2024
- Handled customer complaints in professional and timely manner
- Followed all safety protocols when delivering items
- Ensured accurate records of deliveries and customer information
- Ensured packages items were delivered to correct addresses
- Maintained positive and professional attitude at all times
- Interacted with customers in professional and friendly manner
- Utilized GPS systems to navigate through different routes
- Followed all company policies and procedures
- Answered customer questions and provided helpful information
Purchasing Specialist
Citibank, NA Venezuela
10.2011 - 05.2018
- Participated in the selection and evaluation of new vendors and suppliers
- Performed cost and benefit analyses to ensure cost effectiveness of purchases
- Developed and implemented systems to monitor and track inventory levels
- Managed and tracked purchases and contracts in accordance with company policy
- Facilitated the resolution of supply chain issues in timely and efficient manner
- Conducted supplier audits and monitored performance to ensure compliance with contracts
- Participated in strategic meetings to discuss purchasing strategies and objectives
- Negotiated long-term contracts and agreements with suppliers and vendors
- Conducted market research and identified potential new suppliers and vendors
Marketing Communications Specialist
Econoinvest Casa De Bolsa
09.2009 - 10.2010
- Spearheaded the development of creative campaigns to drive awareness and engagement
- Conducted market research to inform marketing strategies and campaigns
- Developed and implemented strategies to increase customer loyalty
- Developed and managed social media campaigns to increase brand awareness and engagement
- Coordinated with internal teams to ensure alignment with corporate objectives
- Developed and managed a comprehensive media relations strategy
- Coordinated with external vendors to ensure successful execution of campaigns
- Developed and implemented strategies to optimize customer experience
- Managed the production of all marketing materials, including print, digital, and video
- Analyzed customer feedback and identified areas for improvement
- Created and maintained marketing databases
Administrative Analyst
Panalpina World Transport
06.2008 - 08.2009
- Managed daily office operations, including hiring and training staff, ordering supplies, and managing inventory
- Organized and coordinated meetings, conferences, and other events
- Developed and implemented strategies to increase efficiency of administrative processes
- Provided administrative support to executive staff, including scheduling meetings and preparing presentations
- Developed and maintained effective communication systems within the organization
- Coordinated mailings and shipments of materials to customers and vendors
- Coordinated travel arrangements for executive staff, including booking flights and hotels
- Assisted with the development of budgets and financial statements
Administrative Assistant Analyst
Cenco Zotti Farmaceutica
10.2007 - 06.2008
- Delivered schedule management and internal and external meeting organization.
- Coordinated travel arrangements, managed itineraries and booked flights, hotels, ground transportation and restaurants.
- Responded to requests to assist and make decisions without supervision.
- Reported expenses in compliance with organizational policies.
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Provided multifaceted project development support.
- Directed building emergency services program and provided guidance to team members.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Human Resources Specialist
Hidroelectrica Construcciones
10.2006 - 01.2007
- Assisted in the development and implementation of HR programs and initiatives
- Conducted exit interviews to identify areas of improvement in employee relations
- Developed and maintained a comprehensive database of employee information and records
- Developed and maintained an effective HR dashboard to provide real-time insights into HR operations
- Assisted in the development and implementation of an effective compensation and benefits program
- Developed and maintained an effective system for tracking and resolving employee complaints
- Developed and implemented HR strategies to align with organizational objectives
- Monitored and analyzed employee performance data to identify trends and areas of improvement
Logistics Coordinator
Hay Group Venezuela
01.2004 - 10.2006
- Participated in the development and implementation of new technologies to improve logistics operations
- Developed and implemented cost-saving initiatives to reduce logistics expenses
- Coordinated with customers, vendors, and other stakeholders to ensure timely delivery of goods
- Acted as a liaison between customers, vendors, and other stakeholders to resolve issues
- Negotiated contracts with vendors to secure competitive pricing and terms
- Coordinated with warehouse staff to ensure timely and accurate fulfillment of orders
- Developed and maintained a database of suppliers and vendors
- Developed and implemented strategies to improve customer service and satisfaction
Education
Bachelor of Administrative Studies - Bachelor of Business Administration
Alejandro De Humboldt University
Caracas - Venezuela 06.2014
High School Diploma -
Nuestra Señora Del Carmen
Caracas - Venezuela 10.2001
Skills
- Logistics Support
- Business & Strategic Planning
- Compliance
- Business Development
- Customer Service
- Confidentiality
- Administrative Support
- Human Resource
- Training & Development
- Annual Event Planning
- Microsoft Office: Word, Excel, PowerPoint, FrontPage and Internet Research
- Office Organization
Languages
English
Professional Working
Spanish
Native or Bilingual
Hobbies:
Hobbies: Paddleboard - Surf - Paper Craft - Sewing - Reading
Timeline
Delivery Courier
OnTrac
09.2023 - 01.2024
Delivery Driver
Amazon Flex - Walmart - Doordash - Favor
05.2021 - Current
Purchasing Specialist
Citibank, NA Venezuela
10.2011 - 05.2018
Marketing Communications Specialist
Econoinvest Casa De Bolsa
09.2009 - 10.2010
Administrative Analyst
Panalpina World Transport
06.2008 - 08.2009
Administrative Assistant Analyst
Cenco Zotti Farmaceutica
10.2007 - 06.2008
Human Resources Specialist
Hidroelectrica Construcciones
10.2006 - 01.2007
Logistics Coordinator
Hay Group Venezuela
01.2004 - 10.2006
Bachelor of Administrative Studies - Bachelor of Business Administration
Alejandro De Humboldt University
High School Diploma -
Nuestra Señora Del Carmen
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