Luie Tolentino
Livermore,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Watermark at Rosewood Gardens. Proven ability to enhance guest experiences through effective communication and multitasking, while maintaining high cleanliness standards and food safety. Recognized for building lasting customer relationships and improving service efficiency.
Overview
2026
2026
years of professional experience
Work History
Prep Cook
Stratford Villa
2021 - 2022
- Assisted in food preparation by washing, peeling, and chopping vegetables for daily menu items.
- Maintained cleanliness of kitchen equipment and utensils following safety and sanitation standards.
- Supported chefs by organizing ingredients and assembling dishes according to recipe specifications.
- Monitored inventory levels, ensuring adequate supplies for meal service during peak hours.
- Adapted to changing menu requirements and special requests from customers swiftly and effectively.
Server/Prep Cook
The Watermark at Rosewood Gardens
06.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food pairings to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Adapted to diverse customer needs, resolving issues promptly and professionally.
- Trained new servers on restaurant protocols and service standards to improve efficiency.
- Gathered feedback from guests to identify areas for service enhancement and satisfaction improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Bank of Hype (Consignment Store)
2023 - 2025
- Assisted customers in selecting merchandise, ensuring a positive shopping experience.
- Managed inventory levels, organizing products for optimal display and accessibility.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Responded to customer inquiries effectively, building rapport and addressing concerns promptly.
- Implemented promotional displays that increased customer engagement and boosted sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Granada High School
Livermore, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Menu presentation
- Food delivery
- Daily specials memorization
- Bill computation
- Food inspection
- Multitasking and organization
- Upselling techniques
- Effective customer upselling
- Price memorization
- Team member support
- Hostess support
- Table resetting
- Server training
- Dish preparation
- Positive guest interactions
- Dietary restrictions knowledge
- Specials promotion
- Calm demeanor
- Team player
- Reliable and responsible
- Warm and friendly
- Reliability
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Languages
Filipino
Native or Bilingual
English
Full Professional
Timeline
Server/Prep Cook
The Watermark at Rosewood Gardens
06.2022 - Current
Prep Cook
Stratford Villa
2021 - 2022
Sales Associate
Bank of Hype (Consignment Store)
2023 - 2025
High School Diploma -
Granada High School