Luigi Cestari
San Antonio,TX
Summary
Dynamic Server Trainer with a proven track record at GMRI Inc. - Eddie V's Prime Seafood, excelling in guest relations management and training expertise. Enhanced customer loyalty through personalized service and effective mentoring, resulting in increased repeat business. Skilled in order management and fostering strong team collaboration to ensure exceptional dining experiences.
Overview
24
24
years of professional experience
Work History
Server Trainer
GMRI Inc. - Eddie V's Prime Seafood
04.2007 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Developed strong relationships with repeat customers, fostering loyalty and engagement.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server Trainer
TC4&Co - Tony C's Italian Kitchen
09.2018 - 06.2025
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
- Assessed individual performance post-training to identify areas for further development, ensuring high level of service.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored new servers on menu knowledge and service standards
- Monitored service delivery to maintain high standards of quality and efficiency
Server
Romano's Macaroni Grill
04.2001 - 08.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth food preparation and service flow.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Manager
Reggiano's Italian Restaurant
03.2006 - 04.2007
- Supervised daily operations, ensuring high standards of customer service and food quality.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Streamlined scheduling processes, optimizing labor costs while maintaining service levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
BBA -
The University of Texas At San Antonio
San Antonio, TX05.2004
Skills
- Guest relations management
- Server etiquette
- Tableside service
- Wine service
- Exceptional communication
- Restaurant operations
- Order management
- Food and beverage pairings
- Training expertise
- Kitchen staff coordination
- Banquet coordination
- New employee mentoring
- Food quality standards
- Service prioritization
Languages
Italian
Native or Bilingual
Timeline
Server Trainer
TC4&Co - Tony C's Italian Kitchen
09.2018 - 06.2025
Server Trainer
GMRI Inc. - Eddie V's Prime Seafood
04.2007 - Current
Server Manager
Reggiano's Italian Restaurant
03.2006 - 04.2007
Server
Romano's Macaroni Grill
04.2001 - 08.2018
BBA -
The University of Texas At San Antonio
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