LUIGI PALJUSEVIC
Mohegan Lake,NY
Overview
26
26
years of professional experience
Work History
Residential Concierge
Ritz Carlon Hotel Residences
04.2017 - 01.2024
- Provide exceptional customer service to residents in a luxury residential setting.
- Coordinate and manage resident requests, ensuring prompt and personalized service.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies to maintain seamless living experience.
- Monitored lobby traffic and alerted residents to arriving guests and deliveries.
- Executed administrative tasks, including managing packages, scheduling restaurant reservations and entertainment venues and handled concierge-related responsibilities.
- Handled confidential information with discretion and professionalism.
- Offered friendly and efficient services to residents. handling challenging situation with ease.
Environmental Health and Safety Specialist
Northern Westchester Hospital
01.2016 - 03.2017
- Monitored workplace activities in Operating Room and PACU units to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Instructed employees and implemented workplace policy on hazardous waste management, emergency response and safe work practices.
- Dust, damp mop, spot clean and disinfect fixtures, furnishings in both patient and non-patient areas.
- Follow isolation cleaning procedures when cleaning isolation rooms to prevent spread of pathogens.
- Notified supervisor when supplies in Environmental Services storage room were low. Wrote work orders when repairs were needed in assigned areas.
Temporary Maintenance Porter
SW Management LLC
06.2015 - 01.2016
- Maintained physical condition of community grounds, exterior, and common areas
- Required to perform exterior building and premises cleaning including but not limited to trash collection, sweeping, mopping and power washing
- Increased workplace safety by immediately reporting potential hazards.
- Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
- Stored supplies safely and securely to prevent theft and damage.
- Reconciled used supplies against inventories for timely stock replenishment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Business Manager
Walgreens Pharmacy
08.2009 - 01.2015
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Responded to patient inquiries and complaints in timely manner and answered questions to ensure positive patient experience.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Coordinated and organized pharmacy department daily schedule of activities.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Account Executive Int'l Sales /Import Department Manager
Wathne LTD/Polo Ralph Lauren Handbag & Luggage Co
11.1997 - 08.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Serviced accounts and proposed new products and services to maximize revenue.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Developed strong product knowledge across RL catalogues.
- Interfaced with Planning team to ensure seasonal assortment plans meet business objectives and needs for each account in collaboration with Buyer.
Education
High School Diploma -
Christopher Columbus High School
Bronx, NY06.1989
Skills
- Basic computer skills (ie, Microsoft Windows, Excel and social media) Familiar with Building Link
- Working knowledge of CCTV monitoring systems
- Ability to build and maintain positive working relationships with customers, management and co-workers
- Strong communication skills, both verbal and written
- Collaborative team player willing to partner with and support all departments
- Strong time management skills with ability to multi-task and prioritize effectively
Timeline
Residential Concierge
Ritz Carlon Hotel Residences
04.2017 - 01.2024
Environmental Health and Safety Specialist
Northern Westchester Hospital
01.2016 - 03.2017
Temporary Maintenance Porter
SW Management LLC
06.2015 - 01.2016
Business Manager
Walgreens Pharmacy
08.2009 - 01.2015
Account Executive Int'l Sales /Import Department Manager
Wathne LTD/Polo Ralph Lauren Handbag & Luggage Co
11.1997 - 08.2008
High School Diploma -
Christopher Columbus High School
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