Luigi Ventimiglia
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Management-Intern
The Seminole Hard Rock Hotel & Casino
Hollywood , FL
2024.05 - Current
- Analyzed data from surveys conducted among customers regarding their satisfaction levels with our services.
- Worked closely with other departments to ensure communication was maintained between teams.
- Drafted memos summarizing changes made during team meetings regarding policies or procedures.
- Created presentations outlining key findings from research conducted on customer service experiences.
- Helped develop training materials and conducted workshops on management techniques.
- Provided support in developing employee incentive programs to increase motivation and performance levels.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Collaborated with team members to identify strategies for increasing efficiency within departments.
- Acted as a liaison between upper level managers and lower level staff when necessary.
Server Trainer
The Seminole Hard Rock Hotel & Casino
Hollywood , FL
2022.10 - Current
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Identified opportunities for improving existing processes related to training operations.
Food Runner Trainer
The Seminole Hard Rock Hotel & Casino
Hollywood , FL
2022.10 - 2023.11
- Communicated with chefs regarding potential menu changes or specials for the day.
- Assisted in training new staff members on restaurant operations and procedures.
- Checked all dishes before delivering them to ensure quality standards were met.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Delivered food to guests in a timely manner while following safety protocols.
- Responded promptly to customer inquiries and requests for additional items or services.
- Ensured that all orders were correct before leaving the kitchen area.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Organized food orders and ensured accuracy of items served to customers.
Co-Founder
Goodfellas' Pasta Bar
Fort Lauderdale , FL
2022.08 - 2024.05
- Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
- Recruited, trained, managed, and evaluated staff.
- Analyzed customer feedback to improve product offering and services.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Organized events such as conferences, trade shows, seminars.
- Developed strategies to increase brand awareness through public relations initiatives.
- Established relationships with key customers, vendors, and partners.
- Oversaw accounting functions including budgeting, forecasting and financial reporting.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Server
Tijuana Taxi Co.
Davie , FL
2021.12 - 2022.05
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Manager
Nonna's Italian Kitchen
Shelby , MI
2019.01 - 2021.08
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Account Manager- Intern
Colorsplash Paining Inc.
Washington , MI
2018.01 - 2018.06
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted regular meetings with clients to discuss strategies for improving their accounts.
- Assisted in the preparation of presentations for potential customers or internal stakeholders.
- Developed strong communication skills in order to effectively communicate with clients.
- Analyzed market trends and competitors' activities, and identified opportunities for growth.
Education
MBA - Management
Nova Southeastern University
Davie, FL2025-02
Bachelor of Science - Business Administration And Management
Nova Southeastern University
Davie, FL2024-05
Skills
- Team Member Training
- Food Quality Standards
- Policy Enforcement
- Strong Leadership
- Point of Sale (POS) System Operations
- Guest Relations Management
- Safe Handling Procedures
- Company Policies
- Training Expertise
- Staff Scheduling
- Sanitation Standards
- Restaurant Operations
- Menu Memorization
- Wine Pairings
- Upselling strategies
Certification
- Food Handlers Certificate, 2023
- ServSafe License, 2023
Languages
English
Native/ Bilingual
Italian
Full Professional
Spanish
Professional
Accomplishments
- Highest Revenue Student-run Business, Nova Southeastern University, 2024
- Certificate of Recognition, Seminole Hard Rock Hotel & Casino, 2024
- Certificate of Recognition, Seminole Hard Rock Hotel & Casino, 2023
- Certificate of Recognition, Seminole Hard Rock Hotel & Casino, 2023
- Certificate of Recognition, Seminole Hard Rock Hotel & Casino, 2022
References
References available upon request.
Timeline
Fine Dining Management-Intern
The Seminole Hard Rock Hotel & Casino
2024.05 - Current
Server Trainer
The Seminole Hard Rock Hotel & Casino
2022.10 - Current
Food Runner Trainer
The Seminole Hard Rock Hotel & Casino
2022.10 - 2023.11
Co-Founder
Goodfellas' Pasta Bar
2022.08 - 2024.05
Server
Tijuana Taxi Co.
2021.12 - 2022.05
Manager
Nonna's Italian Kitchen
2019.01 - 2021.08
Account Manager- Intern
Colorsplash Paining Inc.
2018.01 - 2018.06
MBA - Management
Nova Southeastern University
Bachelor of Science - Business Administration And Management
Nova Southeastern University
- Food Handlers Certificate, 2023
- ServSafe License, 2023
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