Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LUIGI VILLASENOR

Canoga Park,CA

Summary

Familiar with Dell Server Management solutions

Proficient in Windows Server 2012, 2016, and 2019

Active Directory Administration

Proficient with Group Policies

Proficient in Exchange 2010 On-prem and O365 environment management

Managed Microsoft Intunes and Mobile device management

Bitlocker Security

Familiar with Netapp Storage Solution

Familiar with Veritas Backup Exec Tape backup solution Familiar with Avaya phone system

Vmware administration and ESX host management

Familiar with Hyper-V environment

Familiar with TCP/IP protocols

Overview

11
11
years of professional experience
1
1
Certification

Work History

Desktop Technician / Junior System Administrator

Meissner Filtration Products, Inc
10.2020 - Current
    • Desktop and Laptop Deployment
    • Hardware troubleshooting
    • Zebra Printer Troubleshooting
    • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
    • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
    • Led functional and technical support for implementation of software applications and enhancements.
    • Kept ticket queue clean by handling multiple tickets in a timely manner
    • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
    • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions
    • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies
    • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
    • Configured hardware, devices and software to set up work stations for employees
    • Patched software and installed new versions to eliminate security problems and protect data
    • Collaborated with vendors to locate replacement components and resolve advanced problems
    • Rolled out software updates and applied server patches to thwart threats from penetrating networks
    • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions

Technician / Junior System Administrator

Viking Cruises Inc
03.2014 - 06.2020
  • In charge of server updates and maintenance
  • GPO implementation
  • Exchange Administrator
  • Active Directory Administrator
  • Bitlocker and Intune Device Management
  • In charge of maintaining Avaya extension table
  • Supported Network team with cabling as well as troubleshooting router and switch connections
  • Maintained IP tables for all servers and made sure all servers fall under correct subnets
  • Maintained SFTP/FTP server for Marketing Dept
  • In charge of automated scripts for marketing documents
  • Assisted Network Admins with mounting new network equipments(Avaya Switches and router)
  • Assisted DBA's with SQL server management in a clustered environment
  • Maintained DHCP/DNS servers
  • Helped maintain Netapp Storage Solution
  • In charge of Tape Backups through BEXEC
  • Helped maintain Vsphere/VM environment
  • Help troubleshoot Office 365 issues
  • Supported department specific software's

Education

Bachelor of Science - Computer Science

AMA Computer College
Makati, Philippines

Cisco Certified Entry Network Technician Cisco Certified Network Associate CompTIA A+ Hardware -

BS - Computer Science

Pacific States University
2000

Skills

    • Data Communications
    • Acceptance Criteria
    • Emergency Situations
    • Technical Support and Assistance
    • Local Area Network (LAN)
    • Query Reporting
    • Solution Architecture
    • Training Junior Team Members
      • Solution Development
      • Team Support
      • Microsoft Active Directory
      • Operational Support
      • Disaster Recovery Operations
      • Server Maintenance
      • Software and Hardware Implementation
      • Maintaining Clean Work Areas

Accomplishments

  • Implemented mobile device management with the help of a vendor and maintain data security through Intunes
  • Created scripts to maintain data accuracy through scheduled tasks
  • Kept our Active Directory clean my constantly being in communication with HR and Department leaders regarding inactive accounts

Certification

CompTIA A+ Hardware

CCNT

CCNA

Timeline

Desktop Technician / Junior System Administrator

Meissner Filtration Products, Inc
10.2020 - Current

Technician / Junior System Administrator

Viking Cruises Inc
03.2014 - 06.2020

Bachelor of Science - Computer Science

AMA Computer College

BS - Computer Science

Pacific States University

Cisco Certified Entry Network Technician Cisco Certified Network Associate CompTIA A+ Hardware -

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LUIGI VILLASENOR