LUIS OJEDA
PORT ST LUCIE,FL
Summary
Proactive IT Manager ready to stand between businesses and threat actors. Lifelong student of developments in threat detection and mitigation. Adept at assisting with every stage of cybersecurity management, from preventive measures to disaster mitigation and recovery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Manager
Layer 8
10.2017 - Current
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Created and terminated user's accounts from start to finish in business applications.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Cyber Systems Technician
United States Air Force, USAF
04.2015 - 06.2017
- Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
- Enhanced network security with regular vulnerability assessments and implementation of necessary patches.
- Reduced downtime, proactively managing system backups and disaster recovery protocols.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
- Assisted in the planning and execution of major IT projects, ensuring successful completion within budget constraints.
- Championed internal training programs aimed at boosting staff proficiency in core IT competencies, fostering an environment conducive for continuous learning.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Conferred with engineers and designers to investigate and solve failure issues.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FLIn Progress - Cyber Security
Indian River State College
Ft. Pierce, FL2025
Skills
- Risk Mitigation Planning
- Information Confidentiality
- Team Collaboration
- Technical Troubleshooting
- Change Management
- Cybersecurity Best Practices
- Cloud Computing
- IT Governance
- Identity and Access Management
- Expert Cybersecurity Knowledge
- Monitoring
- Security Operations Management
Certification
- CISSP
1752109
- Comptia Security+
89TYPDRNDCQQQ032
- Microsoft AZ-900
A7F064D1FAFAAEBF
- Comptia A+
W96RS803DLFQSFFN
Timeline
IT Manager
Layer 8
10.2017 - Current
Cyber Systems Technician
United States Air Force, USAF
04.2015 - 06.2017
High School Diploma -
Treasure Coast High School
In Progress - Cyber Security
Indian River State College
- CISSP
1752109
- Comptia Security+
89TYPDRNDCQQQ032
- Microsoft AZ-900
A7F064D1FAFAAEBF
- Comptia A+
W96RS803DLFQSFFN
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